the first one was {$190.00} second one was {$1300.00}. the claim for {$190.00} was paid with no problem however the second one wasn't. I called and asked them why. Some excuse was given and it was suggested by B of A representative to file a police report. Which I completed before the call and was currently waiting on a copy to present to the business. I received all faxing and mailing information for B of A. Since XX/XX/XXXX I have faxed copies of the police report 12 different times!!!!! I EVEN FAXED FROM A B of A BRANCH. I have called everyday for a month

What the CFPB Record Shows About the first one was {$190.00} second one was {$1300.00}. the claim for {$190.00} was paid with no problem however the second one wasn't. I called and asked them why. Some excuse was given and it was suggested by B of A representative to file a police report. Which I completed before the call and was currently waiting on a copy to present to the business. I received all faxing and mailing information for B of A. Since XX/XX/XXXX I have faxed copies of the police report 12 different times!!!!! I EVEN FAXED FROM A B of A BRANCH. I have called everyday for a month

the first one was {$190.00} second one was {$1300.00}. the claim for {$190.00} was paid with no problem however the second one wasn't. I called and asked them why. Some excuse was given and it was suggested by B of A representative to file a police report. Which I completed before the call and was currently waiting on a copy to present to the business. I received all faxing and mailing information for B of A. Since XX/XX/XXXX I have faxed copies of the police report 12 different times!!!!! I EVEN FAXED FROM A B of A BRANCH. I have called everyday for a month has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I wa, and the most recent logged activity is I was a vi, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, the first one was {$190.00} second one was {$1300.00}. the claim for {$190.00} was paid with no problem however the second one wasn't. I called and asked them why. Some excuse was given and it was suggested by B of A representative to file a police report. Which I completed before the call and was currently waiting on a copy to present to the business. I received all faxing and mailing information for B of A. Since XX/XX/XXXX I have faxed copies of the police report 12 different times!!!!! I EVEN FAXED FROM A B of A BRANCH. I have called everyday for a month reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "my card was frozen without any communication from the institution. After trying to use my card the weekend of XX/XX/XXXX", and the single most common underlying issue is "I proceeded to a B of A branch. That weekend was my first time accessing my prepaid on line account. Upon doing that I was able to see charges in XX/XX/XXXX which I didn't make. Keep in mind".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the first one was {$190.00} second one was {$1300.00}. the claim for {$190.00} was paid with no problem however the second one wasn't. I called and asked them why. Some excuse was given and it was suggested by B of A representative to file a police report. Which I completed before the call and was currently waiting on a copy to present to the business. I received all faxing and mailing information for B of A. Since XX/XX/XXXX I have faxed copies of the police report 12 different times!!!!! I EVEN FAXED FROM A B of A BRANCH. I have called everyday for a month: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.