Total complaints
1
Filed since XXXX
2026 data Public-data reference. official source
the first agent I spoke with insisted I had to be transferred. When I get transferred I am just put on hold for hours on end and a supervisor never calls me back
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows the first agent I spoke with insisted I had to be transferred. When I get transferred I am just put on hold for hours on end and a supervisor never calls me back's complaint history from CFPB public records. 1 consumers have filed complaints since XXXX. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
XXXX
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
the first agent I spoke with insisted I had to be transferred. When I get transferred I am just put on hold for hours on end and a supervisor never calls me back complaint mix by product
- and it 1 100.0% – 0% relief
How the first agent I spoke with insisted I had to be transferred. When I get transferred I am just put on hold for hours on end and a supervisor never calls me back's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| and it has not yet been processed. '' So again | 1 |
Top States
| State | Complaints |
|---|---|
| so my account is still wrongfully showed past due. I have called about this issue every day for the past month. The shortest wait time is XXXX hours even during the recommended time to call which is Thursday and Friday from XXXX. I will continue to try to call to resolve this issue | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| I was told my account was in forbearance. Today | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About the first agent I spoke with insisted I had to be transferred. When I get transferred I am just put on hold for hours on end and a supervisor never calls me back
the first agent I spoke with insisted I had to be transferred. When I get transferred I am just put on hold for hours on end and a supervisor never calls me back has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XXXX, and the most recent logged activity is XXXX. XXXX, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, the first agent I spoke with insisted I had to be transferred. When I get transferred I am just put on hold for hours on end and a supervisor never calls me back reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "and it has not yet been processed. '' So again", and the single most common underlying issue is "I was told my account was in forbearance. Today".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the first agent I spoke with insisted I had to be transferred. When I get transferred I am just put on hold for hours on end and a supervisor never calls me back: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does the first agent I spoke with insisted I had to be transferred. When I get transferred I am just put on hold for hours on end and a supervisor never calls me back have?
the first agent I spoke with insisted I had to be transferred. When I get transferred I am just put on hold for hours on end and a supervisor never calls me back has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does the first agent I spoke with insisted I had to be transferred. When I get transferred I am just put on hold for hours on end and a supervisor never calls me back respond to complaints on time?
the first agent I spoke with insisted I had to be transferred. When I get transferred I am just put on hold for hours on end and a supervisor never calls me back has a 0% timely response rate to CFPB complaints.
What is the most common complaint about the first agent I spoke with insisted I had to be transferred. When I get transferred I am just put on hold for hours on end and a supervisor never calls me back?
The most common issue reported against the first agent I spoke with insisted I had to be transferred. When I get transferred I am just put on hold for hours on end and a supervisor never calls me back is "I was told my account was in forbearance. Today" in the "and it has not yet been processed. '' So again" product category.
Read our methodology — how this data is sourced, computed, and verified.
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