Total complaints
1
Filed since In t
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows the final closing expenses and the refund amount for the escrow account {$1600.00}. The email with this information from XXXX 's assistant's complaint history from CFPB public records. 1 consumers have filed complaints since In t. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since In t
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How the final closing expenses and the refund amount for the escrow account {$1600.00}. The email with this information from XXXX 's assistant's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| New American Funding had moved to a new office in XXXX TX and they wanted all mortgage payments sent to their new address in Texas. Unfortunately | 1 |
| State | Complaints |
|---|---|
| XXXX | 1 |
| Issue | Complaints |
|---|---|
| 2015 and told them about my problem with my recently mailed mortgage payment. The New American Fund Customer Service Rep told me to have my bank stop payment on the recently issued check and issue a new check to the XXXX payment center. I contacted my bank and I had them stop payment on the check sent to the XXXX XXXX payment center. Again | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
the final closing expenses and the refund amount for the escrow account {$1600.00}. The email with this information from XXXX 's assistant has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In t, and the most recent logged activity is In the mea, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, the final closing expenses and the refund amount for the escrow account {$1600.00}. The email with this information from XXXX 's assistant reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "New American Funding had moved to a new office in XXXX TX and they wanted all mortgage payments sent to their new address in Texas. Unfortunately", and the single most common underlying issue is "2015 and told them about my problem with my recently mailed mortgage payment. The New American Fund Customer Service Rep told me to have my bank stop payment on the recently issued check and issue a new check to the XXXX payment center. I contacted my bank and I had them stop payment on the check sent to the XXXX XXXX payment center. Again".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the final closing expenses and the refund amount for the escrow account {$1600.00}. The email with this information from XXXX 's assistant: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
the final closing expenses and the refund amount for the escrow account {$1600.00}. The email with this information from XXXX 's assistant has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
the final closing expenses and the refund amount for the escrow account {$1600.00}. The email with this information from XXXX 's assistant has a 0% timely response rate to CFPB complaints.
The most common issue reported against the final closing expenses and the refund amount for the escrow account {$1600.00}. The email with this information from XXXX 's assistant is "2015 and told them about my problem with my recently mailed mortgage payment. The New American Fund Customer Service Rep told me to have my bank stop payment on the recently issued check and issue a new check to the XXXX payment center. I contacted my bank and I had them stop payment on the check sent to the XXXX XXXX payment center. Again" in the "New American Funding had moved to a new office in XXXX TX and they wanted all mortgage payments sent to their new address in Texas. Unfortunately" product category.
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