Total complaints
1
Filed since XXXX
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows the date on which XXXX will stop accepting payments's complaint history from CFPB public records. 1 consumers have filed complaints since XXXX. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since XXXX
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How the date on which XXXX will stop accepting payments's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| a borrower must be notified by the old servicer | 1 |
| State | Complaints |
|---|---|
| the date on which they will begin accepting payments | 1 |
| Issue | Complaints |
|---|---|
| not less than 15 days before the effective date of the transfer. In turn the new servicer JCAP | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
the date on which XXXX will stop accepting payments has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XXXX, and the most recent logged activity is XXXX. Acco, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, the date on which XXXX will stop accepting payments reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "a borrower must be notified by the old servicer", and the single most common underlying issue is "not less than 15 days before the effective date of the transfer. In turn the new servicer JCAP".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the date on which XXXX will stop accepting payments: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
the date on which XXXX will stop accepting payments has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
the date on which XXXX will stop accepting payments has a 0% timely response rate to CFPB complaints.
The most common issue reported against the date on which XXXX will stop accepting payments is "not less than 15 days before the effective date of the transfer. In turn the new servicer JCAP" in the "a borrower must be notified by the old servicer" product category.
Read our methodology — how this data is sourced, computed, and verified.