Total complaints
1
Filed since On X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows the credit card company would hold the fraudulent merchant responsible. Here's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How the credit card company would hold the fraudulent merchant responsible. Here's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| after receiving another notice that the dispute was closed and Citi determined I was responsible | 1 |
| State | Complaints |
|---|---|
| despite my getting the merchant to admit that their listing was fraudulent and my providing all the elements that Citi needed to prove the merchant engaged in fraudulent activity | 1 |
| Issue | Complaints |
|---|---|
| the app would properly reflect that I was not responsible. I explained that every time I logged into the app and saw how my own credit card company blames me as a victim of misrepresentation and holds me | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
the credit card company would hold the fraudulent merchant responsible. Here has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, the credit card company would hold the fraudulent merchant responsible. Here reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "after receiving another notice that the dispute was closed and Citi determined I was responsible", and the single most common underlying issue is "the app would properly reflect that I was not responsible. I explained that every time I logged into the app and saw how my own credit card company blames me as a victim of misrepresentation and holds me".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the credit card company would hold the fraudulent merchant responsible. Here: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
the credit card company would hold the fraudulent merchant responsible. Here has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
the credit card company would hold the fraudulent merchant responsible. Here has a 0% timely response rate to CFPB complaints.
The most common issue reported against the credit card company would hold the fraudulent merchant responsible. Here is "the app would properly reflect that I was not responsible. I explained that every time I logged into the app and saw how my own credit card company blames me as a victim of misrepresentation and holds me" in the "after receiving another notice that the dispute was closed and Citi determined I was responsible" product category.
Read our methodology — how this data is sourced, computed, and verified.