Total complaints
1
Filed since I ha
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows the could find my accounts ( called 3x to try to locate the account # numbers ) and was initially looking to track the checks. Then found out on another call that they were never issued out. During my calls back and forth's complaint history from CFPB public records. 1 consumers have filed complaints since I ha. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since I ha
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How the could find my accounts ( called 3x to try to locate the account # numbers ) and was initially looking to track the checks. Then found out on another call that they were never issued out. During my calls back and forth's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I thought to use Citizens Bank to manage my Downpayment/closing costs and my monthly mortgage payments. I applied and opened an account on XX/XX/XXXX. To open the account | 1 |
| State | Complaints |
|---|---|
| I was told that the account was purged for inactivity. Which didnt make sense since i hadn't had it for long. Then they told me that they never got the money and told to the original bank ( XXXX Bank ). I reached out to them | 1 |
| Issue | Complaints |
|---|---|
| time had passed | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
the could find my accounts ( called 3x to try to locate the account # numbers ) and was initially looking to track the checks. Then found out on another call that they were never issued out. During my calls back and forth has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I ha, and the most recent logged activity is I have bee, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, the could find my accounts ( called 3x to try to locate the account # numbers ) and was initially looking to track the checks. Then found out on another call that they were never issued out. During my calls back and forth reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I thought to use Citizens Bank to manage my Downpayment/closing costs and my monthly mortgage payments. I applied and opened an account on XX/XX/XXXX. To open the account", and the single most common underlying issue is "time had passed".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the could find my accounts ( called 3x to try to locate the account # numbers ) and was initially looking to track the checks. Then found out on another call that they were never issued out. During my calls back and forth: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
the could find my accounts ( called 3x to try to locate the account # numbers ) and was initially looking to track the checks. Then found out on another call that they were never issued out. During my calls back and forth has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
the could find my accounts ( called 3x to try to locate the account # numbers ) and was initially looking to track the checks. Then found out on another call that they were never issued out. During my calls back and forth has a 0% timely response rate to CFPB complaints.
The most common issue reported against the could find my accounts ( called 3x to try to locate the account # numbers ) and was initially looking to track the checks. Then found out on another call that they were never issued out. During my calls back and forth is "time had passed" in the "I thought to use Citizens Bank to manage my Downpayment/closing costs and my monthly mortgage payments. I applied and opened an account on XX/XX/XXXX. To open the account" product category.
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