Total complaints
4
Filed since Base
4 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
4 consumer complaints filed with the CFPB
This profile shows the coalition alleges that Santander engaged in deceptive servicing practices and actively misled consumers about their rights's complaint history from CFPB public records. 4 consumers have filed complaints since Base. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
4
Filed since Base
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How the coalition alleges that Santander engaged in deceptive servicing practices and actively misled consumers about their rights's 4 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| the coalition alleges that Santander | 4 |
| State | Complaints |
|---|---|
| and risks of partial payments and loan extensions. | 2 |
| and risks of partial payments and loan extensions. '' The settlement also includes significant consumer relief by way of loan forgiveness. In all | 1 |
| and risks of partial payments and loan extensions.,,Santander Consumer USA Holdings Inc.,OK,73112,Servicemember,Consent provided,Web,2020-12-06,Closed with explanation,Yes,N/A,3994052 | 1 |
| Issue | Complaints |
|---|---|
| knew that certain segments of its population were predicted to have a high likelihood of default. Santander exposed these borrowers to unnecessarily high levels of risk through high loan-to-value ratios | 4 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
the coalition alleges that Santander engaged in deceptive servicing practices and actively misled consumers about their rights has accumulated 4 consumer complaints in the CFPB public database, with filings active across 3 U.S. states. Of those submissions, 4 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Base, and the most recent logged activity is Based on t, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, the coalition alleges that Santander engaged in deceptive servicing practices and actively misled consumers about their rights reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "the coalition alleges that Santander", and the single most common underlying issue is "knew that certain segments of its population were predicted to have a high likelihood of default. Santander exposed these borrowers to unnecessarily high levels of risk through high loan-to-value ratios".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the coalition alleges that Santander engaged in deceptive servicing practices and actively misled consumers about their rights: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
the coalition alleges that Santander engaged in deceptive servicing practices and actively misled consumers about their rights has received 4 consumer complaints filed with the Consumer Financial Protection Bureau.
the coalition alleges that Santander engaged in deceptive servicing practices and actively misled consumers about their rights has a 0% timely response rate to CFPB complaints.
The most common issue reported against the coalition alleges that Santander engaged in deceptive servicing practices and actively misled consumers about their rights is "knew that certain segments of its population were predicted to have a high likelihood of default. Santander exposed these borrowers to unnecessarily high levels of risk through high loan-to-value ratios" in the "the coalition alleges that Santander" product category.
Read our methodology — how this data is sourced, computed, and verified.