the closure or a time frame. I asked to be transferred to a manager and he said they do not speak to customers and he had to make a request. I told him to do so and said I was still waiting on a previous request for this as well. I was then transferred to the fraud department and spoke with XXXX and finally the supervisor XXXX. He is a supervisor in accounts services and after putting me on hold several times for lengthy periods each time he said I would not receive any further information and that I might get a letter with the check or the funds would be released back to the original person who wrote the check. I asked for a time frame once again and he refused to answer. He stated that they could hold my money indefinitely and did not have to give a reason. I even went into detail that it was a relative that issued the check

What the CFPB Record Shows About the closure or a time frame. I asked to be transferred to a manager and he said they do not speak to customers and he had to make a request. I told him to do so and said I was still waiting on a previous request for this as well. I was then transferred to the fraud department and spoke with XXXX and finally the supervisor XXXX. He is a supervisor in accounts services and after putting me on hold several times for lengthy periods each time he said I would not receive any further information and that I might get a letter with the check or the funds would be released back to the original person who wrote the check. I asked for a time frame once again and he refused to answer. He stated that they could hold my money indefinitely and did not have to give a reason. I even went into detail that it was a relative that issued the check

the closure or a time frame. I asked to be transferred to a manager and he said they do not speak to customers and he had to make a request. I told him to do so and said I was still waiting on a previous request for this as well. I was then transferred to the fraud department and spoke with XXXX and finally the supervisor XXXX. He is a supervisor in accounts services and after putting me on hold several times for lengthy periods each time he said I would not receive any further information and that I might get a letter with the check or the funds would be released back to the original person who wrote the check. I asked for a time frame once again and he refused to answer. He stated that they could hold my money indefinitely and did not have to give a reason. I even went into detail that it was a relative that issued the check has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XX/X, and the most recent logged activity is XX/XX/XXXX, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, the closure or a time frame. I asked to be transferred to a manager and he said they do not speak to customers and he had to make a request. I told him to do so and said I was still waiting on a previous request for this as well. I was then transferred to the fraud department and spoke with XXXX and finally the supervisor XXXX. He is a supervisor in accounts services and after putting me on hold several times for lengthy periods each time he said I would not receive any further information and that I might get a letter with the check or the funds would be released back to the original person who wrote the check. I asked for a time frame once again and he refused to answer. He stated that they could hold my money indefinitely and did not have to give a reason. I even went into detail that it was a relative that issued the check reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "after waiting 72 business hours as told", and the single most common underlying issue is "Georgia branch. This time I asked to speak with XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the closure or a time frame. I asked to be transferred to a manager and he said they do not speak to customers and he had to make a request. I told him to do so and said I was still waiting on a previous request for this as well. I was then transferred to the fraud department and spoke with XXXX and finally the supervisor XXXX. He is a supervisor in accounts services and after putting me on hold several times for lengthy periods each time he said I would not receive any further information and that I might get a letter with the check or the funds would be released back to the original person who wrote the check. I asked for a time frame once again and he refused to answer. He stated that they could hold my money indefinitely and did not have to give a reason. I even went into detail that it was a relative that issued the check: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.