Total complaints
1
Filed since Ther
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows the charge with XXXX was part of an automatic billing service. This is further proven by XXXX transaction log for my card which shows the stolen card to be manually entered.'s complaint history from CFPB public records. 1 consumers have filed complaints since Ther. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Ther
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How the charge with XXXX was part of an automatic billing service. This is further proven by XXXX transaction log for my card which shows the stolen card to be manually entered.'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| you state the charge was billed on XX/XX/2020 to the card ending in XXXX. This is an error | 1 |
| Issue | Complaints |
|---|---|
| the card ending in XXXX had been closed and reported stolen in XXXX. My security preferences were also changed on XX/XX/2020. Citi has stated it did not have those records | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
the charge with XXXX was part of an automatic billing service. This is further proven by XXXX transaction log for my card which shows the stolen card to be manually entered. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Ther, and the most recent logged activity is There are , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, the charge with XXXX was part of an automatic billing service. This is further proven by XXXX transaction log for my card which shows the stolen card to be manually entered. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "you state the charge was billed on XX/XX/2020 to the card ending in XXXX. This is an error", and the single most common underlying issue is "the card ending in XXXX had been closed and reported stolen in XXXX. My security preferences were also changed on XX/XX/2020. Citi has stated it did not have those records".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the charge with XXXX was part of an automatic billing service. This is further proven by XXXX transaction log for my card which shows the stolen card to be manually entered.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
the charge with XXXX was part of an automatic billing service. This is further proven by XXXX transaction log for my card which shows the stolen card to be manually entered. has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
the charge with XXXX was part of an automatic billing service. This is further proven by XXXX transaction log for my card which shows the stolen card to be manually entered. has a 0% timely response rate to CFPB complaints.
The most common issue reported against the charge with XXXX was part of an automatic billing service. This is further proven by XXXX transaction log for my card which shows the stolen card to be manually entered. is "the card ending in XXXX had been closed and reported stolen in XXXX. My security preferences were also changed on XX/XX/2020. Citi has stated it did not have those records" in the "you state the charge was billed on XX/XX/2020 to the card ending in XXXX. This is an error" product category.
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