Total complaints
1
Filed since In a
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows the CFPB guidelines are 37 days and the packet was submitted prior to that deadline. That notwithstanding's complaint history from CFPB public records. 1 consumers have filed complaints since In a. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since In a
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How the CFPB guidelines are 37 days and the packet was submitted prior to that deadline. That notwithstanding's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Selene Finance finally sent me a notice in the mail demanding that I respond by XX/XX/2019 | 1 |
| State | Complaints |
|---|---|
| the guidelines were set to protect the consumer from servicing companies and not as a shield for those same companies to hide behind. | 1 |
| Issue | Complaints |
|---|---|
| yet there is a foreclosure already set for XX/XX/2019. Why in the world would they do this? The answer may have something to do with the fact that the XXXX XXXX XXXX of Texas rates them as a D- and they have determined that Selene Finance has a pattern of complaints. This is indicative of mismanagement | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
the CFPB guidelines are 37 days and the packet was submitted prior to that deadline. That notwithstanding has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In a, and the most recent logged activity is In additio, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, the CFPB guidelines are 37 days and the packet was submitted prior to that deadline. That notwithstanding reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Selene Finance finally sent me a notice in the mail demanding that I respond by XX/XX/2019", and the single most common underlying issue is "yet there is a foreclosure already set for XX/XX/2019. Why in the world would they do this? The answer may have something to do with the fact that the XXXX XXXX XXXX of Texas rates them as a D- and they have determined that Selene Finance has a pattern of complaints. This is indicative of mismanagement".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the CFPB guidelines are 37 days and the packet was submitted prior to that deadline. That notwithstanding: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
the CFPB guidelines are 37 days and the packet was submitted prior to that deadline. That notwithstanding has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
the CFPB guidelines are 37 days and the packet was submitted prior to that deadline. That notwithstanding has a 0% timely response rate to CFPB complaints.
The most common issue reported against the CFPB guidelines are 37 days and the packet was submitted prior to that deadline. That notwithstanding is "yet there is a foreclosure already set for XX/XX/2019. Why in the world would they do this? The answer may have something to do with the fact that the XXXX XXXX XXXX of Texas rates them as a D- and they have determined that Selene Finance has a pattern of complaints. This is indicative of mismanagement" in the "Selene Finance finally sent me a notice in the mail demanding that I respond by XX/XX/2019" product category.
Read our methodology — how this data is sourced, computed, and verified.