Total complaints
1
Filed since XXXX
2026 data Public-data reference. official source
'' the BofA representative was on the phone reassuring us that BofA would never ask you to verbally verify anything over the phone. XXXX typed in the four-digit PIN in order to deactivate the card. Following that
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows '' the BofA representative was on the phone reassuring us that BofA would never ask you to verbally verify anything over the phone. XXXX typed in the four-digit PIN in order to deactivate the card. Following that's complaint history from CFPB public records. 1 consumers have filed complaints since XXXX. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
XXXX
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
'' the BofA representative was on the phone reassuring us that BofA would never ask you to verbally verify anything over the phone. XXXX typed in the four-digit PIN in order to deactivate the card. Following that complaint mix by product
- and then 1 100.0% – 0% relief
How '' the BofA representative was on the phone reassuring us that BofA would never ask you to verbally verify anything over the phone. XXXX typed in the four-digit PIN in order to deactivate the card. Following that's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| and then the next text message was | 1 |
Top States
| State | Complaints |
|---|---|
| a text message from BofA said input was received. Please wait for the representative to complete the process. At XXXX XXXX the representative told us he would be sending us another code to investigate the charge. XXXX received the text message with the code ; he then told us he had a few more steps for us to make sure that the other charge for {$1500.00} in XXXX was not ours ; it was a XXXX payment attempt. He texted XXXX the code ; XXXX gave him the code ; he said they would be sending a couple more test texts '' to verify this account to freeze the account in order to verify | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| at XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About '' the BofA representative was on the phone reassuring us that BofA would never ask you to verbally verify anything over the phone. XXXX typed in the four-digit PIN in order to deactivate the card. Following that
'' the BofA representative was on the phone reassuring us that BofA would never ask you to verbally verify anything over the phone. XXXX typed in the four-digit PIN in order to deactivate the card. Following that has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XXXX, and the most recent logged activity is XXXX repli, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, '' the BofA representative was on the phone reassuring us that BofA would never ask you to verbally verify anything over the phone. XXXX typed in the four-digit PIN in order to deactivate the card. Following that reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "and then the next text message was", and the single most common underlying issue is "at XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating '' the BofA representative was on the phone reassuring us that BofA would never ask you to verbally verify anything over the phone. XXXX typed in the four-digit PIN in order to deactivate the card. Following that: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does '' the BofA representative was on the phone reassuring us that BofA would never ask you to verbally verify anything over the phone. XXXX typed in the four-digit PIN in order to deactivate the card. Following that have?
'' the BofA representative was on the phone reassuring us that BofA would never ask you to verbally verify anything over the phone. XXXX typed in the four-digit PIN in order to deactivate the card. Following that has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does '' the BofA representative was on the phone reassuring us that BofA would never ask you to verbally verify anything over the phone. XXXX typed in the four-digit PIN in order to deactivate the card. Following that respond to complaints on time?
'' the BofA representative was on the phone reassuring us that BofA would never ask you to verbally verify anything over the phone. XXXX typed in the four-digit PIN in order to deactivate the card. Following that has a 0% timely response rate to CFPB complaints.
What is the most common complaint about '' the BofA representative was on the phone reassuring us that BofA would never ask you to verbally verify anything over the phone. XXXX typed in the four-digit PIN in order to deactivate the card. Following that?
The most common issue reported against '' the BofA representative was on the phone reassuring us that BofA would never ask you to verbally verify anything over the phone. XXXX typed in the four-digit PIN in order to deactivate the card. Following that is "at XXXX" in the "and then the next text message was" product category.
Read our methodology — how this data is sourced, computed, and verified.
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