Total complaints
32
Filed since AFFI
2026 data Public-data reference. official source
the Better Business Bureau
32 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
32 consumer complaints filed with the CFPB
This profile shows the Better Business Bureau's complaint history from CFPB public records. 32 consumers have filed complaints since AFFI. The company has a 0% timely response rate and has provided relief in 0% of cases.
32
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
3
States Active
AFFI
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
the Better Business Bureau complaint mix by product
- which outlines 32 100.0% – 0% relief
How the Better Business Bureau's 32 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| which outlines the permissible purposes of consumer reports. According to subsection ( a ) ( 2 ) | 32 |
Top States
| State | Complaints |
|---|---|
| and the Federal Trade Commission. Your immediate attention to this matter is expected. | 29 |
| and the Federal Trade Commission. Your immediate attention to this matter is expected. '' XXXX XXXX - XXXX - You have violated the United States Code Law 15 U.S. Code 1681b | 2 |
| and the Federal Trade Commission. Your immediate attention to this matter is expected.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,CA,92805,,Consent provided,Web,2024-10-02,Closed with explanation,Yes,N/A,10314452 | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| under the law | 32 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About the Better Business Bureau
the Better Business Bureau has accumulated 32 consumer complaints in the CFPB public database, with filings active across 3 U.S. states. Of those submissions, 32 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to AFFI, and the most recent logged activity is XXXXXXXX X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, the Better Business Bureau reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "which outlines the permissible purposes of consumer reports. According to subsection ( a ) ( 2 )", and the single most common underlying issue is "under the law".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the Better Business Bureau: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does the Better Business Bureau have?
the Better Business Bureau has received 32 consumer complaints filed with the Consumer Financial Protection Bureau.
Does the Better Business Bureau respond to complaints on time?
the Better Business Bureau has a 0% timely response rate to CFPB complaints.
What is the most common complaint about the Better Business Bureau?
The most common issue reported against the Better Business Bureau is "under the law" in the "which outlines the permissible purposes of consumer reports. According to subsection ( a ) ( 2 )" product category.
Read our methodology — how this data is sourced, computed, and verified.
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