the bank simply declined to follow the VA guidelines. They let me know that this was also the decision of their law firm XXXX XXXX XXXX.

What the CFPB Record Shows About the bank simply declined to follow the VA guidelines. They let me know that this was also the decision of their law firm XXXX XXXX XXXX.

the bank simply declined to follow the VA guidelines. They let me know that this was also the decision of their law firm XXXX XXXX XXXX. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, the bank simply declined to follow the VA guidelines. They let me know that this was also the decision of their law firm XXXX XXXX XXXX. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I quickly called Freedom Mortgages Lost Mitigation Department and spoke with XXXX ( XXXX XXXX XXXX ). XXXX could not explain this but he let me know that he will send me a XXXX copy ( attached here as XX/XX/XXXX response ). XXXX promised me that all negative information will come off my credit report. XXXX advised me to be patient since the bank is overwhelmed with removing negative credit information on all their VA loans. XXXX assured me that eventually my turn will come. I asked XXXX if he could please provide me with a written notice that the foreclosure had been frozen until XX/XX/XXXX per the VA circular. XXXX advised me that he is unable to do so. On XX/XX/XXXX", and the single most common underlying issue is "I called again and spoke to XXXX ( employe number XXXX ). She had also advised me to be patient and promised me that the negative info will be removed. Again".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the bank simply declined to follow the VA guidelines. They let me know that this was also the decision of their law firm XXXX XXXX XXXX.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.