Total complaints
1
Filed since In a
2026 data Public-data reference. official source
the bank sends you an email either a month or two or a few days before to let you know the promotional date is expiring ( PLEASE SEE AN EXAMPLE FROM XXXX XXXX XXXXXXXX ). David 's Bridal/Comenity bank did not do that. They expected that I was able to read their pink small print to reflect that the balance must have been paid in full 5 days before my billing due date. I paid the balance off in full within the 6 month 's billing cycle and kept to my end of the bargain and they did not.
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows the bank sends you an email either a month or two or a few days before to let you know the promotional date is expiring ( PLEASE SEE AN EXAMPLE FROM XXXX XXXX XXXXXXXX ). David 's Bridal/Comenity bank did not do that. They expected that I was able to read their pink small print to reflect that the balance must have been paid in full 5 days before my billing due date. I paid the balance off in full within the 6 month 's billing cycle and kept to my end of the bargain and they did not.'s complaint history from CFPB public records. 1 consumers have filed complaints since In a. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
0
States Active
In a
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
the bank sends you an email either a month or two or a few days before to let you know the promotional date is expiring ( PLEASE SEE AN EXAMPLE FROM XXXX XXXX XXXXXXXX ). David 's Bridal/Comenity bank did not do that. They expected that I was able to read their pink small print to reflect that the balance must have been paid in full 5 days before my billing due date. I paid the balance off in full within the 6 month 's billing cycle and kept to my end of the bargain and they did not. complaint mix by product
- the representative 1 100.0% – 0% relief
How the bank sends you an email either a month or two or a few days before to let you know the promotional date is expiring ( PLEASE SEE AN EXAMPLE FROM XXXX XXXX XXXXXXXX ). David 's Bridal/Comenity bank did not do that. They expected that I was able to read their pink small print to reflect that the balance must have been paid in full 5 days before my billing due date. I paid the balance off in full within the 6 month 's billing cycle and kept to my end of the bargain and they did not.'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| the representative said that the David 's Bridal/Comenity Bank notified me on each statement that the balance was due byXX/XX/19. I assure you | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| cleverly placed on the second page of the statement behind the other papers in the smallest print and the palest color. Additionally | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About the bank sends you an email either a month or two or a few days before to let you know the promotional date is expiring ( PLEASE SEE AN EXAMPLE FROM XXXX XXXX XXXXXXXX ). David 's Bridal/Comenity bank did not do that. They expected that I was able to read their pink small print to reflect that the balance must have been paid in full 5 days before my billing due date. I paid the balance off in full within the 6 month 's billing cycle and kept to my end of the bargain and they did not.
the bank sends you an email either a month or two or a few days before to let you know the promotional date is expiring ( PLEASE SEE AN EXAMPLE FROM XXXX XXXX XXXXXXXX ). David 's Bridal/Comenity bank did not do that. They expected that I was able to read their pink small print to reflect that the balance must have been paid in full 5 days before my billing due date. I paid the balance off in full within the 6 month 's billing cycle and kept to my end of the bargain and they did not. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In a, and the most recent logged activity is In additio, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, the bank sends you an email either a month or two or a few days before to let you know the promotional date is expiring ( PLEASE SEE AN EXAMPLE FROM XXXX XXXX XXXXXXXX ). David 's Bridal/Comenity bank did not do that. They expected that I was able to read their pink small print to reflect that the balance must have been paid in full 5 days before my billing due date. I paid the balance off in full within the 6 month 's billing cycle and kept to my end of the bargain and they did not. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "the representative said that the David 's Bridal/Comenity Bank notified me on each statement that the balance was due byXX/XX/19. I assure you", and the single most common underlying issue is "cleverly placed on the second page of the statement behind the other papers in the smallest print and the palest color. Additionally".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the bank sends you an email either a month or two or a few days before to let you know the promotional date is expiring ( PLEASE SEE AN EXAMPLE FROM XXXX XXXX XXXXXXXX ). David 's Bridal/Comenity bank did not do that. They expected that I was able to read their pink small print to reflect that the balance must have been paid in full 5 days before my billing due date. I paid the balance off in full within the 6 month 's billing cycle and kept to my end of the bargain and they did not.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does the bank sends you an email either a month or two or a few days before to let you know the promotional date is expiring ( PLEASE SEE AN EXAMPLE FROM XXXX XXXX XXXXXXXX ). David 's Bridal/Comenity bank did not do that. They expected that I was able to read their pink small print to reflect that the balance must have been paid in full 5 days before my billing due date. I paid the balance off in full within the 6 month 's billing cycle and kept to my end of the bargain and they did not. have?
the bank sends you an email either a month or two or a few days before to let you know the promotional date is expiring ( PLEASE SEE AN EXAMPLE FROM XXXX XXXX XXXXXXXX ). David 's Bridal/Comenity bank did not do that. They expected that I was able to read their pink small print to reflect that the balance must have been paid in full 5 days before my billing due date. I paid the balance off in full within the 6 month 's billing cycle and kept to my end of the bargain and they did not. has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does the bank sends you an email either a month or two or a few days before to let you know the promotional date is expiring ( PLEASE SEE AN EXAMPLE FROM XXXX XXXX XXXXXXXX ). David 's Bridal/Comenity bank did not do that. They expected that I was able to read their pink small print to reflect that the balance must have been paid in full 5 days before my billing due date. I paid the balance off in full within the 6 month 's billing cycle and kept to my end of the bargain and they did not. respond to complaints on time?
the bank sends you an email either a month or two or a few days before to let you know the promotional date is expiring ( PLEASE SEE AN EXAMPLE FROM XXXX XXXX XXXXXXXX ). David 's Bridal/Comenity bank did not do that. They expected that I was able to read their pink small print to reflect that the balance must have been paid in full 5 days before my billing due date. I paid the balance off in full within the 6 month 's billing cycle and kept to my end of the bargain and they did not. has a 0% timely response rate to CFPB complaints.
What is the most common complaint about the bank sends you an email either a month or two or a few days before to let you know the promotional date is expiring ( PLEASE SEE AN EXAMPLE FROM XXXX XXXX XXXXXXXX ). David 's Bridal/Comenity bank did not do that. They expected that I was able to read their pink small print to reflect that the balance must have been paid in full 5 days before my billing due date. I paid the balance off in full within the 6 month 's billing cycle and kept to my end of the bargain and they did not.?
The most common issue reported against the bank sends you an email either a month or two or a few days before to let you know the promotional date is expiring ( PLEASE SEE AN EXAMPLE FROM XXXX XXXX XXXXXXXX ). David 's Bridal/Comenity bank did not do that. They expected that I was able to read their pink small print to reflect that the balance must have been paid in full 5 days before my billing due date. I paid the balance off in full within the 6 month 's billing cycle and kept to my end of the bargain and they did not. is "cleverly placed on the second page of the statement behind the other papers in the smallest print and the palest color. Additionally" in the "the representative said that the David 's Bridal/Comenity Bank notified me on each statement that the balance was due byXX/XX/19. I assure you" product category.
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