Total complaints
1
Filed since When
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows the bank has provided three different explanations for the interest's complaint history from CFPB public records. 1 consumers have filed complaints since When. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since When
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How the bank has provided three different explanations for the interest's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| they started saying that I was late on my payment | 1 |
| State | Complaints |
|---|---|
| the latest one being that it is a trailing interest ''. They say that To stop trailing you have to make 2 full monthly balance payments on time consecutively. '' Then | 1 |
| Issue | Complaints |
|---|---|
| I paid with another. I provided evidence that it is the same account | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
the bank has provided three different explanations for the interest has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to When, and the most recent logged activity is When I che, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, the bank has provided three different explanations for the interest reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "they started saying that I was late on my payment", and the single most common underlying issue is "I paid with another. I provided evidence that it is the same account".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the bank has provided three different explanations for the interest: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
the bank has provided three different explanations for the interest has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
the bank has provided three different explanations for the interest has a 0% timely response rate to CFPB complaints.
The most common issue reported against the bank has provided three different explanations for the interest is "I paid with another. I provided evidence that it is the same account" in the "they started saying that I was late on my payment" product category.
Read our methodology — how this data is sourced, computed, and verified.