the bank denied the claim with no acknowledgement of my contact to customer service on XXXX. I suspect that the customer service representative didn't do her job correctly and the inability to file a claim the night of XXXX allowed the fraudsters to initiate the 2nd wire. My thought is that the {$15000.00} might have already been scheduled when I called in the night of XXXX but wasn't detected. Or the fraudsters scheduled after the accounts were supposedly shut down. In any event

What the CFPB Record Shows About the bank denied the claim with no acknowledgement of my contact to customer service on XXXX. I suspect that the customer service representative didn't do her job correctly and the inability to file a claim the night of XXXX allowed the fraudsters to initiate the 2nd wire. My thought is that the {$15000.00} might have already been scheduled when I called in the night of XXXX but wasn't detected. Or the fraudsters scheduled after the accounts were supposedly shut down. In any event

the bank denied the claim with no acknowledgement of my contact to customer service on XXXX. I suspect that the customer service representative didn't do her job correctly and the inability to file a claim the night of XXXX allowed the fraudsters to initiate the 2nd wire. My thought is that the {$15000.00} might have already been scheduled when I called in the night of XXXX but wasn't detected. Or the fraudsters scheduled after the accounts were supposedly shut down. In any event has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XXXX my, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, the bank denied the claim with no acknowledgement of my contact to customer service on XXXX. I suspect that the customer service representative didn't do her job correctly and the inability to file a claim the night of XXXX allowed the fraudsters to initiate the 2nd wire. My thought is that the {$15000.00} might have already been scheduled when I called in the night of XXXX but wasn't detected. Or the fraudsters scheduled after the accounts were supposedly shut down. In any event reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "the fraudsters wired out {$2200.00} to themselves. I became aware of this late on XXXX. I immediately called Wells Fargo Customer service to report the fraud. This was at approximately XXXX on XX/XX/21. I do have the name of the customer service representative that I spoke with. The representative and I reviewed the accounts. We were able to see the wire out and two other unauthorized bank transfers from the savings account to the checking account. One for {$2500.00} and one for {$25000.00}. We did not see", and the single most common underlying issue is "I went to the branch with my parents to file a claim and close out the accounts".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the bank denied the claim with no acknowledgement of my contact to customer service on XXXX. I suspect that the customer service representative didn't do her job correctly and the inability to file a claim the night of XXXX allowed the fraudsters to initiate the 2nd wire. My thought is that the {$15000.00} might have already been scheduled when I called in the night of XXXX but wasn't detected. Or the fraudsters scheduled after the accounts were supposedly shut down. In any event: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.