the bank customer service department can not help us because the Fraud dept. has to help us. The date at this point is XX/XX/XXXX so my husband leaves the bank and goes to his place of work and files a claim with FDIC. Later in the afternoon of XX/XX/XXXX the Manager of Wells Fargo calls my husband and tells him the Fraud department at Wells Fargo are the ones who made the {$2000.00} withdraw from my checking account and have it pending '' This was an UNAUTHORIZED withdraw from our checking account. We also want to know what was pending '' since the other claim had been cancelled and why withdraw funds from our account? We did not do the duplicate '' entry that had shown on my account and was now gone. The Manager of Wells Fargo made an entry into our checking account to return the {$2000.00} However

What the CFPB Record Shows About the bank customer service department can not help us because the Fraud dept. has to help us. The date at this point is XX/XX/XXXX so my husband leaves the bank and goes to his place of work and files a claim with FDIC. Later in the afternoon of XX/XX/XXXX the Manager of Wells Fargo calls my husband and tells him the Fraud department at Wells Fargo are the ones who made the {$2000.00} withdraw from my checking account and have it pending '' This was an UNAUTHORIZED withdraw from our checking account. We also want to know what was pending '' since the other claim had been cancelled and why withdraw funds from our account? We did not do the duplicate '' entry that had shown on my account and was now gone. The Manager of Wells Fargo made an entry into our checking account to return the {$2000.00} However

the bank customer service department can not help us because the Fraud dept. has to help us. The date at this point is XX/XX/XXXX so my husband leaves the bank and goes to his place of work and files a claim with FDIC. Later in the afternoon of XX/XX/XXXX the Manager of Wells Fargo calls my husband and tells him the Fraud department at Wells Fargo are the ones who made the {$2000.00} withdraw from my checking account and have it pending '' This was an UNAUTHORIZED withdraw from our checking account. We also want to know what was pending '' since the other claim had been cancelled and why withdraw funds from our account? We did not do the duplicate '' entry that had shown on my account and was now gone. The Manager of Wells Fargo made an entry into our checking account to return the {$2000.00} However has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I we, and the most recent logged activity is I went in , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, the bank customer service department can not help us because the Fraud dept. has to help us. The date at this point is XX/XX/XXXX so my husband leaves the bank and goes to his place of work and files a claim with FDIC. Later in the afternoon of XX/XX/XXXX the Manager of Wells Fargo calls my husband and tells him the Fraud department at Wells Fargo are the ones who made the {$2000.00} withdraw from my checking account and have it pending '' This was an UNAUTHORIZED withdraw from our checking account. We also want to know what was pending '' since the other claim had been cancelled and why withdraw funds from our account? We did not do the duplicate '' entry that had shown on my account and was now gone. The Manager of Wells Fargo made an entry into our checking account to return the {$2000.00} However reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "not the transaction I had made. They said my debit card had been compromised and proceeded to close out my checking account and my debit card. Within the next couple of weeks the duplicate transaction disappeared from my account. However", and the single most common underlying issue is "release the hold and refund fees charged us due to the banks error. The Customer Service Lady was very helpful and did as we asked her. Then on Thursday XX/XX/XXXX I checked my account for total of incoming direct deposit. I discovered {$2000.00} had been withdrawn from my checking account. Neither my husband or I had made this withdraw so my husband went to the bank. He was at the bank 2 hours and 45 minutes. The Fraud department was telling him he could not inquire into the transaction because he did not initiate the Fraud report of the duplicate transaction".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the bank customer service department can not help us because the Fraud dept. has to help us. The date at this point is XX/XX/XXXX so my husband leaves the bank and goes to his place of work and files a claim with FDIC. Later in the afternoon of XX/XX/XXXX the Manager of Wells Fargo calls my husband and tells him the Fraud department at Wells Fargo are the ones who made the {$2000.00} withdraw from my checking account and have it pending '' This was an UNAUTHORIZED withdraw from our checking account. We also want to know what was pending '' since the other claim had been cancelled and why withdraw funds from our account? We did not do the duplicate '' entry that had shown on my account and was now gone. The Manager of Wells Fargo made an entry into our checking account to return the {$2000.00} However: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.