Total complaints
1
Filed since I im
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows the balance had already been paid and the transfer was no longer necessary. The agent confirmed that they understood the issue and would update the case notes accordingly's complaint history from CFPB public records. 1 consumers have filed complaints since I im. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since I im
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How the balance had already been paid and the transfer was no longer necessary. The agent confirmed that they understood the issue and would update the case notes accordingly's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| then called again. I was advised that no case existed. I explained the situation to this agent and was advised that there is a balance transfer showing. So | 1 |
| State | Complaints |
|---|---|
| then I would receive a letter regarding the case in up to 21 days. | 1 |
| Issue | Complaints |
|---|---|
| but it did not pay off the card it was allotted to pay off. The agent said they understood and would submit a new case ( XXXX ) and that I would get a letter in the mail in up to 21 days regarding this case. A few days later | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
the balance had already been paid and the transfer was no longer necessary. The agent confirmed that they understood the issue and would update the case notes accordingly has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I im, and the most recent logged activity is I immediat, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, the balance had already been paid and the transfer was no longer necessary. The agent confirmed that they understood the issue and would update the case notes accordingly reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "then called again. I was advised that no case existed. I explained the situation to this agent and was advised that there is a balance transfer showing. So", and the single most common underlying issue is "but it did not pay off the card it was allotted to pay off. The agent said they understood and would submit a new case ( XXXX ) and that I would get a letter in the mail in up to 21 days regarding this case. A few days later".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the balance had already been paid and the transfer was no longer necessary. The agent confirmed that they understood the issue and would update the case notes accordingly: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
the balance had already been paid and the transfer was no longer necessary. The agent confirmed that they understood the issue and would update the case notes accordingly has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
the balance had already been paid and the transfer was no longer necessary. The agent confirmed that they understood the issue and would update the case notes accordingly has a 0% timely response rate to CFPB complaints.
The most common issue reported against the balance had already been paid and the transfer was no longer necessary. The agent confirmed that they understood the issue and would update the case notes accordingly is "but it did not pay off the card it was allotted to pay off. The agent said they understood and would submit a new case ( XXXX ) and that I would get a letter in the mail in up to 21 days regarding this case. A few days later" in the "then called again. I was advised that no case existed. I explained the situation to this agent and was advised that there is a balance transfer showing. So" product category.
Read our methodology — how this data is sourced, computed, and verified.