Total complaints
1
Filed since On X
2026 data Public-data reference. official source
the agent tried to reach the external bank
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows the agent tried to reach the external bank's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
On X
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
the agent tried to reach the external bank complaint mix by product
- I called 1 100.0% – 0% relief
How the agent tried to reach the external bank's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I called Marcus to unlock my account and attempt to verify my external account in order to proceed with my requested transfer of funds from Marcus to my non-Marcus account. After more hold time and transferring to other agents | 1 |
Top States
| State | Complaints |
|---|---|
| which led to further hold time. Having to go to a work meeting | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| likely due to an issue on Marcus ' side | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About the agent tried to reach the external bank
the agent tried to reach the external bank has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, the agent tried to reach the external bank reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I called Marcus to unlock my account and attempt to verify my external account in order to proceed with my requested transfer of funds from Marcus to my non-Marcus account. After more hold time and transferring to other agents", and the single most common underlying issue is "likely due to an issue on Marcus ' side".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the agent tried to reach the external bank: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does the agent tried to reach the external bank have?
the agent tried to reach the external bank has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does the agent tried to reach the external bank respond to complaints on time?
the agent tried to reach the external bank has a 0% timely response rate to CFPB complaints.
What is the most common complaint about the agent tried to reach the external bank?
The most common issue reported against the agent tried to reach the external bank is "likely due to an issue on Marcus ' side" in the "I called Marcus to unlock my account and attempt to verify my external account in order to proceed with my requested transfer of funds from Marcus to my non-Marcus account. After more hold time and transferring to other agents" product category.
Read our methodology — how this data is sourced, computed, and verified.
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