that week passes still no check. I call the fraud department and they tell me to go into a Citibank and get help there. I do that and this very sweet lady helps me and basically says that I should go to the branch where I opened the account or call the number again and ask them to resend my check. I call them they resend my check

What the CFPB Record Shows About that week passes still no check. I call the fraud department and they tell me to go into a Citibank and get help there. I do that and this very sweet lady helps me and basically says that I should go to the branch where I opened the account or call the number again and ask them to resend my check. I call them they resend my check

that week passes still no check. I call the fraud department and they tell me to go into a Citibank and get help there. I do that and this very sweet lady helps me and basically says that I should go to the branch where I opened the account or call the number again and ask them to resend my check. I call them they resend my check has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Afte, and the most recent logged activity is After open, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, that week passes still no check. I call the fraud department and they tell me to go into a Citibank and get help there. I do that and this very sweet lady helps me and basically says that I should go to the branch where I opened the account or call the number again and ask them to resend my check. I call them they resend my check reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX", and the single most common underlying issue is "I get a letter from Citibank saying that my account is closing due to suspicious activity and I will be receiving a check in at most 2 weeks. I called the number in the letter and they kept saying they didn't know what the problem was nothing was showing up and that I need to go into a branch to get the information I need or I wait for the check. So I wait every day checking the mail to see if the check arrived".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating that week passes still no check. I call the fraud department and they tell me to go into a Citibank and get help there. I do that and this very sweet lady helps me and basically says that I should go to the branch where I opened the account or call the number again and ask them to resend my check. I call them they resend my check: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.