Total complaints
1
Filed since XXXX
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows that time frame does not represent a sincere effort to evaluate and consider the issue. I certainly believe I was enticed to pursue opening a new card by the XXXX mile promo's complaint history from CFPB public records. 1 consumers have filed complaints since XXXX. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since XXXX
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How that time frame does not represent a sincere effort to evaluate and consider the issue. I certainly believe I was enticed to pursue opening a new card by the XXXX mile promo's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| when I spoke with the original agent in XXXX regarding the card application | 1 |
| State | Complaints |
|---|---|
| and I was then deceived on the phone into opening the new account with the promise of enjoying the advertised bonus miles a bonus which now has been denied. | 1 |
| Issue | Complaints |
|---|---|
| this seems like a lie by omission. Based on my previous Citicards experience | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
that time frame does not represent a sincere effort to evaluate and consider the issue. I certainly believe I was enticed to pursue opening a new card by the XXXX mile promo has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XXXX, and the most recent logged activity is XXXX, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, that time frame does not represent a sincere effort to evaluate and consider the issue. I certainly believe I was enticed to pursue opening a new card by the XXXX mile promo reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "when I spoke with the original agent in XXXX regarding the card application", and the single most common underlying issue is "this seems like a lie by omission. Based on my previous Citicards experience".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating that time frame does not represent a sincere effort to evaluate and consider the issue. I certainly believe I was enticed to pursue opening a new card by the XXXX mile promo: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
that time frame does not represent a sincere effort to evaluate and consider the issue. I certainly believe I was enticed to pursue opening a new card by the XXXX mile promo has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
that time frame does not represent a sincere effort to evaluate and consider the issue. I certainly believe I was enticed to pursue opening a new card by the XXXX mile promo has a 0% timely response rate to CFPB complaints.
The most common issue reported against that time frame does not represent a sincere effort to evaluate and consider the issue. I certainly believe I was enticed to pursue opening a new card by the XXXX mile promo is "this seems like a lie by omission. Based on my previous Citicards experience" in the "when I spoke with the original agent in XXXX regarding the card application" product category.
Read our methodology — how this data is sourced, computed, and verified.