that they had taken over collections of my loan payments from Chase. This was the first I had heard that my loan was no longer with XXXX. I contacted XXXX and found out that in fact Chase had purchased my loan and had me shown as delinquent for three months. I immediately contacted Chase and asked why I had not been informed and why they had not taken reasonable effort to contact me about the loan transfer. XXXX obviously acquired my information from them and was able to contact me about my loan transfer. I was upset about the fact that Chase was unable to do the same!

What the CFPB Record Shows About that they had taken over collections of my loan payments from Chase. This was the first I had heard that my loan was no longer with XXXX. I contacted XXXX and found out that in fact Chase had purchased my loan and had me shown as delinquent for three months. I immediately contacted Chase and asked why I had not been informed and why they had not taken reasonable effort to contact me about the loan transfer. XXXX obviously acquired my information from them and was able to contact me about my loan transfer. I was upset about the fact that Chase was unable to do the same!

that they had taken over collections of my loan payments from Chase. This was the first I had heard that my loan was no longer with XXXX. I contacted XXXX and found out that in fact Chase had purchased my loan and had me shown as delinquent for three months. I immediately contacted Chase and asked why I had not been informed and why they had not taken reasonable effort to contact me about the loan transfer. XXXX obviously acquired my information from them and was able to contact me about my loan transfer. I was upset about the fact that Chase was unable to do the same! has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to My l, and the most recent logged activity is My loan wa, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, that they had taken over collections of my loan payments from Chase. This was the first I had heard that my loan was no longer with XXXX. I contacted XXXX and found out that in fact Chase had purchased my loan and had me shown as delinquent for three months. I immediately contacted Chase and asked why I had not been informed and why they had not taken reasonable effort to contact me about the loan transfer. XXXX obviously acquired my information from them and was able to contact me about my loan transfer. I was upset about the fact that Chase was unable to do the same! reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "N.A. on XXXX XXXX", and the single most common underlying issue is "in XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating that they had taken over collections of my loan payments from Chase. This was the first I had heard that my loan was no longer with XXXX. I contacted XXXX and found out that in fact Chase had purchased my loan and had me shown as delinquent for three months. I immediately contacted Chase and asked why I had not been informed and why they had not taken reasonable effort to contact me about the loan transfer. XXXX obviously acquired my information from them and was able to contact me about my loan transfer. I was upset about the fact that Chase was unable to do the same!: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.