that they found the issue

What the CFPB Record Shows About that they found the issue

that they found the issue has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Free, and the most recent logged activity is Freedom Mo, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, that they found the issue reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I called the company and paid the extra amount they told me I owed. This was I believe in early XXXX. I have also adjusted my monthly payments to the higher amount after the agent advised with the new monthly amount on our call. However", and the single most common underlying issue is "they have been misapplying funds between the escrow account for insurance and the mortgage amount ( principal + interest ). I have been contacting Freedom Mortgage every single month about this when I receive their physical letter that they didn't receive my mortgage payment".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating that they found the issue: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.