Total complaints
2
Filed since So
2026 data Public-data reference. official source
that they
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows that they's complaint history from CFPB public records. 2 consumers have filed complaints since So. The company has a 0% timely response rate and has provided relief in 0% of cases.
2
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
2
States Active
So
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
that they complaint mix by product
- which does 1 50.0% – 0% relief
- as noted 1 50.0% – 0% relief
How that they's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| which does seem to have some consumer protections under Federal Reserve Regulation E | 1 |
| as noted above | 1 |
Top States
| State | Complaints |
|---|---|
| US Bank | 1 |
| in turn | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| maybe naively | 1 |
| after doggedly instructing me to make a mortgage payment immediately after the stated forbearance end date | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About that they
that they has accumulated 2 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to So, and the most recent logged activity is What I hav, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, that they reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "which does seem to have some consumer protections under Federal Reserve Regulation E", and the single most common underlying issue is "maybe naively".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating that they: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does that they have?
that they has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
Does that they respond to complaints on time?
that they has a 0% timely response rate to CFPB complaints.
What is the most common complaint about that they?
The most common issue reported against that they is "maybe naively" in the "which does seem to have some consumer protections under Federal Reserve Regulation E" product category.
Read our methodology — how this data is sourced, computed, and verified.
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