Total complaints
1
Filed since On X
2026 data Public-data reference. official source
that the account will NOT be closed
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows that the account will NOT be closed's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
On X
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
that the account will NOT be closed complaint mix by product
- a supervisor 1 100.0% – 0% relief
How that the account will NOT be closed's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| a supervisor at Amex called me. I re-explained the situation and stated that I did not know that there was any financial review in place of my account. Amex had never informed me of any review prior to the payment having a one-time stop payment '' placed on or around XX/XX/XXXX. The supervisor was extremely rude | 1 |
Top States
| State | Complaints |
|---|---|
| but that To avoid possible closure of the account ( XXXX ) | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| and that the automatic closure happening without Amex informing me of financial review was not their problem. He stated I don't care what you do | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About that the account will NOT be closed
that the account will NOT be closed has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, that the account will NOT be closed reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "a supervisor at Amex called me. I re-explained the situation and stated that I did not know that there was any financial review in place of my account. Amex had never informed me of any review prior to the payment having a one-time stop payment '' placed on or around XX/XX/XXXX. The supervisor was extremely rude", and the single most common underlying issue is "and that the automatic closure happening without Amex informing me of financial review was not their problem. He stated I don't care what you do".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating that the account will NOT be closed: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does that the account will NOT be closed have?
that the account will NOT be closed has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does that the account will NOT be closed respond to complaints on time?
that the account will NOT be closed has a 0% timely response rate to CFPB complaints.
What is the most common complaint about that the account will NOT be closed?
The most common issue reported against that the account will NOT be closed is "and that the automatic closure happening without Amex informing me of financial review was not their problem. He stated I don't care what you do" in the "a supervisor at Amex called me. I re-explained the situation and stated that I did not know that there was any financial review in place of my account. Amex had never informed me of any review prior to the payment having a one-time stop payment '' placed on or around XX/XX/XXXX. The supervisor was extremely rude" product category.
Read our methodology — how this data is sourced, computed, and verified.
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