Total complaints
1
Filed since <P/>
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows that payment got taken for th e one of XXXX . <P/> In the month of XXXX's complaint history from CFPB public records. 1 consumers have filed complaints since <P/>. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since <P/>
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How that payment got taken for th e one of XXXX . <P/> In the month of XXXX's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I received a letter from them advising me that they were taking back the loan service from a loan servicing company. This did not make any sense or difference to me because my payments have always been made and will continue to be made from the same online portal. <P/> My payments have traditionally been due between the XXXX and the XXXX of the month. I have never made a late payment ever. See attached payment history. <P/> So | 1 |
| State | Complaints |
|---|---|
| I submitted my payment for the month XXXX | 1 |
| Issue | Complaints |
|---|---|
| that is whe n Freedom Mortgage claimed to have taken back the management of my loan from the servicer. In the process of their transition | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
that payment got taken for th e one of XXXX . <P/> In the month of XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to <P/>, and the most recent logged activity is <P/> And , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, that payment got taken for th e one of XXXX . <P/> In the month of XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I received a letter from them advising me that they were taking back the loan service from a loan servicing company. This did not make any sense or difference to me because my payments have always been made and will continue to be made from the same online portal. <P/> My payments have traditionally been due between the XXXX and the XXXX of the month. I have never made a late payment ever. See attached payment history. <P/> So", and the single most common underlying issue is "that is whe n Freedom Mortgage claimed to have taken back the management of my loan from the servicer. In the process of their transition".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating that payment got taken for th e one of XXXX . <P/> In the month of XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
that payment got taken for th e one of XXXX . <P/> In the month of XXXX has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
that payment got taken for th e one of XXXX . <P/> In the month of XXXX has a 0% timely response rate to CFPB complaints.
The most common issue reported against that payment got taken for th e one of XXXX . <P/> In the month of XXXX is "that is whe n Freedom Mortgage claimed to have taken back the management of my loan from the servicer. In the process of their transition" in the "I received a letter from them advising me that they were taking back the loan service from a loan servicing company. This did not make any sense or difference to me because my payments have always been made and will continue to be made from the same online portal. <P/> My payments have traditionally been due between the XXXX and the XXXX of the month. I have never made a late payment ever. See attached payment history. <P/> So" product category.
Read our methodology — how this data is sourced, computed, and verified.