Total complaints
1
Filed since 6. S
2026 data Public-data reference. official source
that it took a couple of months for the system to update. ... 11. I called every time a new statement came for months and received the same response each time. ... 12. In XXXX or XXXX of this year
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows that it took a couple of months for the system to update. ... 11. I called every time a new statement came for months and received the same response each time. ... 12. In XXXX or XXXX of this year's complaint history from CFPB public records. 1 consumers have filed complaints since 6. S. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
6. S
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
that it took a couple of months for the system to update. ... 11. I called every time a new statement came for months and received the same response each time. ... 12. In XXXX or XXXX of this year complaint mix by product
- I signed 1 100.0% – 0% relief
How that it took a couple of months for the system to update. ... 11. I called every time a new statement came for months and received the same response each time. ... 12. In XXXX or XXXX of this year's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I signed for the mattress and we left. It was to be delivered within a couple of days. ... 7. Soon after I started worrying about it | 1 |
Top States
| State | Complaints |
|---|---|
| I finally called Synchrony in hopes that they could get their attention and get it straightened out. Weve been going back and forth ever since. ... 13. I believe it was late XXXX or perhaps early XXXX that I connected with someone from Mattress Firm who told me that theyd check into it. They ended up calling me back and told me that my bill would be appropriately adjusted to account for only what I purchased. I then paid off my portion of the bill for the adjustable platform earlier this year. ... 14. I started getting calls from Synchrony in XXXX or XXXX telling me that I needed to pay my outstanding balance. I told them the whole story at that time. They told me that a credit had been made on my account in XXXX for the second mattress | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| they said that mattress was already on the truck | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About that it took a couple of months for the system to update. ... 11. I called every time a new statement came for months and received the same response each time. ... 12. In XXXX or XXXX of this year
that it took a couple of months for the system to update. ... 11. I called every time a new statement came for months and received the same response each time. ... 12. In XXXX or XXXX of this year has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 6. S, and the most recent logged activity is 6. She end, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, that it took a couple of months for the system to update. ... 11. I called every time a new statement came for months and received the same response each time. ... 12. In XXXX or XXXX of this year reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I signed for the mattress and we left. It was to be delivered within a couple of days. ... 7. Soon after I started worrying about it", and the single most common underlying issue is "they said that mattress was already on the truck".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating that it took a couple of months for the system to update. ... 11. I called every time a new statement came for months and received the same response each time. ... 12. In XXXX or XXXX of this year: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does that it took a couple of months for the system to update. ... 11. I called every time a new statement came for months and received the same response each time. ... 12. In XXXX or XXXX of this year have?
that it took a couple of months for the system to update. ... 11. I called every time a new statement came for months and received the same response each time. ... 12. In XXXX or XXXX of this year has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does that it took a couple of months for the system to update. ... 11. I called every time a new statement came for months and received the same response each time. ... 12. In XXXX or XXXX of this year respond to complaints on time?
that it took a couple of months for the system to update. ... 11. I called every time a new statement came for months and received the same response each time. ... 12. In XXXX or XXXX of this year has a 0% timely response rate to CFPB complaints.
What is the most common complaint about that it took a couple of months for the system to update. ... 11. I called every time a new statement came for months and received the same response each time. ... 12. In XXXX or XXXX of this year?
The most common issue reported against that it took a couple of months for the system to update. ... 11. I called every time a new statement came for months and received the same response each time. ... 12. In XXXX or XXXX of this year is "they said that mattress was already on the truck" in the "I signed for the mattress and we left. It was to be delivered within a couple of days. ... 7. Soon after I started worrying about it" product category.
Read our methodology — how this data is sourced, computed, and verified.
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