Total complaints
1
Filed since Expl
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows that it seems Captial Ones one hand doesnt know what the other hand is doing and the messages arent getting to the places they need to in order resolve this's complaint history from CFPB public records. 1 consumers have filed complaints since Expl. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Expl
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How that it seems Captial Ones one hand doesnt know what the other hand is doing and the messages arent getting to the places they need to in order resolve this's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| not been late on payments | 1 |
| State | Complaints |
|---|---|
| that I have been sent all over the world to various Captial One servicing departments | 1 |
| Issue | Complaints |
|---|---|
| that I have spent hours on the phone attempting to rectify various situations | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
that it seems Captial Ones one hand doesnt know what the other hand is doing and the messages arent getting to the places they need to in order resolve this has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Expl, and the most recent logged activity is Explained , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, that it seems Captial Ones one hand doesnt know what the other hand is doing and the messages arent getting to the places they need to in order resolve this reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "not been late on payments", and the single most common underlying issue is "that I have spent hours on the phone attempting to rectify various situations".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating that it seems Captial Ones one hand doesnt know what the other hand is doing and the messages arent getting to the places they need to in order resolve this: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
that it seems Captial Ones one hand doesnt know what the other hand is doing and the messages arent getting to the places they need to in order resolve this has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
that it seems Captial Ones one hand doesnt know what the other hand is doing and the messages arent getting to the places they need to in order resolve this has a 0% timely response rate to CFPB complaints.
The most common issue reported against that it seems Captial Ones one hand doesnt know what the other hand is doing and the messages arent getting to the places they need to in order resolve this is "that I have spent hours on the phone attempting to rectify various situations" in the "not been late on payments" product category.
Read our methodology — how this data is sourced, computed, and verified.