Total complaints
1
Filed since Yest
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows that is the business of insurance's complaint history from CFPB public records. 1 consumers have filed complaints since Yest. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Yest
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How that is the business of insurance's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| they disputed the last inspection requested XX/XX/XXXX. It was finally submitted XX/XX/XXXX and they rejected in XX/XX/XXXX BUT never told me until I called XX/XX/XXXX to inquire about my funds. Now they are saying they need more photos of the roof and they will not call the project complete because my tile is not installed. HOWEVER ... XXXX have NOT even been paid for the tile install from insurance ... I was only paid for the tile materials and this was agreed with insurance ( I sent NewRez a paid receipt and photos of the tile materials on site at the house! ). We still have roughly another {$100000.00} to submit to insurance for additional repairs and the tile install was deferred to the second phase ( Which we have not even started yet! ) We were just trying to get our home livable for XXXX | 1 |
| State | Complaints |
|---|---|
| not a mortgage company! I'm making repairs to the home and protecting the investment... that is obvious from the photos! The money is being used for the intended purpose. That is all they should care about. | 1 |
| Issue | Complaints |
|---|---|
| roof | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
that is the business of insurance has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Yest, and the most recent logged activity is Yesterday, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, that is the business of insurance reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "they disputed the last inspection requested XX/XX/XXXX. It was finally submitted XX/XX/XXXX and they rejected in XX/XX/XXXX BUT never told me until I called XX/XX/XXXX to inquire about my funds. Now they are saying they need more photos of the roof and they will not call the project complete because my tile is not installed. HOWEVER ... XXXX have NOT even been paid for the tile install from insurance ... I was only paid for the tile materials and this was agreed with insurance ( I sent NewRez a paid receipt and photos of the tile materials on site at the house! ). We still have roughly another {$100000.00} to submit to insurance for additional repairs and the tile install was deferred to the second phase ( Which we have not even started yet! ) We were just trying to get our home livable for XXXX", and the single most common underlying issue is "roof".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating that is the business of insurance: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
that is the business of insurance has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
that is the business of insurance has a 0% timely response rate to CFPB complaints.
The most common issue reported against that is the business of insurance is "roof" in the "they disputed the last inspection requested XX/XX/XXXX. It was finally submitted XX/XX/XXXX and they rejected in XX/XX/XXXX BUT never told me until I called XX/XX/XXXX to inquire about my funds. Now they are saying they need more photos of the roof and they will not call the project complete because my tile is not installed. HOWEVER ... XXXX have NOT even been paid for the tile install from insurance ... I was only paid for the tile materials and this was agreed with insurance ( I sent NewRez a paid receipt and photos of the tile materials on site at the house! ). We still have roughly another {$100000.00} to submit to insurance for additional repairs and the tile install was deferred to the second phase ( Which we have not even started yet! ) We were just trying to get our home livable for XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.