Total complaints
1
Filed since That
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows - that is all SSA has given me so far to this date ( which is an update given 5 years ( not 3 or less ) from my date of approval- XXXX/XXXX/XXXX ). SSA has not contacted me since then for another update or additional information. The 5 year update was in XXXX from XXXX's complaint history from CFPB public records. 1 consumers have filed complaints since That. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since That
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How - that is all SSA has given me so far to this date ( which is an update given 5 years ( not 3 or less ) from my date of approval- XXXX/XXXX/XXXX ). SSA has not contacted me since then for another update or additional information. The 5 year update was in XXXX from XXXX's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| because in XXXX ... I also had to file a Chapter XXXX BK and I included NelNet in my list of creditors as well | 1 |
| State | Complaints |
|---|---|
| and this is now XXXX | 1 |
| Issue | Complaints |
|---|---|
| but NelNet is still insisting they were not included to be discharged & have been essentially asking for the same information I have already provided them that has been and still is in reference to what they now claim is not in their file - now wanting me to repeat the process for XXXX - & /or - Send them proof of my XXXX ( award Letter ) - & /or a statement from an SSA form called a XXXX that NOBODY from there has ever mentioned to me before which will confirm whether I am declared as XXXX or not. They now say in informing me recently that it will go by XXXX 's 5 - or 7 year XXXX update review | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
- that is all SSA has given me so far to this date ( which is an update given 5 years ( not 3 or less ) from my date of approval- XXXX/XXXX/XXXX ). SSA has not contacted me since then for another update or additional information. The 5 year update was in XXXX from XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to That, and the most recent logged activity is That 's wh, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, - that is all SSA has given me so far to this date ( which is an update given 5 years ( not 3 or less ) from my date of approval- XXXX/XXXX/XXXX ). SSA has not contacted me since then for another update or additional information. The 5 year update was in XXXX from XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "because in XXXX ... I also had to file a Chapter XXXX BK and I included NelNet in my list of creditors as well", and the single most common underlying issue is "but NelNet is still insisting they were not included to be discharged & have been essentially asking for the same information I have already provided them that has been and still is in reference to what they now claim is not in their file - now wanting me to repeat the process for XXXX - & /or - Send them proof of my XXXX ( award Letter ) - & /or a statement from an SSA form called a XXXX that NOBODY from there has ever mentioned to me before which will confirm whether I am declared as XXXX or not. They now say in informing me recently that it will go by XXXX 's 5 - or 7 year XXXX update review".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating - that is all SSA has given me so far to this date ( which is an update given 5 years ( not 3 or less ) from my date of approval- XXXX/XXXX/XXXX ). SSA has not contacted me since then for another update or additional information. The 5 year update was in XXXX from XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
- that is all SSA has given me so far to this date ( which is an update given 5 years ( not 3 or less ) from my date of approval- XXXX/XXXX/XXXX ). SSA has not contacted me since then for another update or additional information. The 5 year update was in XXXX from XXXX has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
- that is all SSA has given me so far to this date ( which is an update given 5 years ( not 3 or less ) from my date of approval- XXXX/XXXX/XXXX ). SSA has not contacted me since then for another update or additional information. The 5 year update was in XXXX from XXXX has a 0% timely response rate to CFPB complaints.
The most common issue reported against - that is all SSA has given me so far to this date ( which is an update given 5 years ( not 3 or less ) from my date of approval- XXXX/XXXX/XXXX ). SSA has not contacted me since then for another update or additional information. The 5 year update was in XXXX from XXXX is "but NelNet is still insisting they were not included to be discharged & have been essentially asking for the same information I have already provided them that has been and still is in reference to what they now claim is not in their file - now wanting me to repeat the process for XXXX - & /or - Send them proof of my XXXX ( award Letter ) - & /or a statement from an SSA form called a XXXX that NOBODY from there has ever mentioned to me before which will confirm whether I am declared as XXXX or not. They now say in informing me recently that it will go by XXXX 's 5 - or 7 year XXXX update review" in the "because in XXXX ... I also had to file a Chapter XXXX BK and I included NelNet in my list of creditors as well" product category.
Read our methodology — how this data is sourced, computed, and verified.