Total complaints
1
Filed since On X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows that I would be receiving the refund. Given that I had already been misled and made to wait XXXX months's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How that I would be receiving the refund. Given that I had already been misled and made to wait XXXX months's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| we were able to get in touch with a representative from XXXX and spoke on a three-way call. The XXXX representative informed me that they would be processing the refund | 1 |
| State | Complaints |
|---|---|
| I do not have any confidence that the refund is or has been processed based these phone conversations.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRUIST FINANCIAL CORPORATION,TN,38104,,Consent provided,Web,2025-08-15,Closed with explanation,Yes,N/A,15324414 | 1 |
| Issue | Complaints |
|---|---|
| the initial XXXXXXXX XXXX call did not result in a refund being processed. I continued to request evidence that I was getting a refund | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
that I would be receiving the refund. Given that I had already been misled and made to wait XXXX months has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/2, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, that I would be receiving the refund. Given that I had already been misled and made to wait XXXX months reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "we were able to get in touch with a representative from XXXX and spoke on a three-way call. The XXXX representative informed me that they would be processing the refund", and the single most common underlying issue is "the initial XXXXXXXX XXXX call did not result in a refund being processed. I continued to request evidence that I was getting a refund".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating that I would be receiving the refund. Given that I had already been misled and made to wait XXXX months: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
that I would be receiving the refund. Given that I had already been misled and made to wait XXXX months has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
that I would be receiving the refund. Given that I had already been misled and made to wait XXXX months has a 0% timely response rate to CFPB complaints.
The most common issue reported against that I would be receiving the refund. Given that I had already been misled and made to wait XXXX months is "the initial XXXXXXXX XXXX call did not result in a refund being processed. I continued to request evidence that I was getting a refund" in the "we were able to get in touch with a representative from XXXX and spoke on a three-way call. The XXXX representative informed me that they would be processing the refund" product category.
Read our methodology — how this data is sourced, computed, and verified.