Total complaints
1
Filed since On X
2026 data Public-data reference. official source
that does not fix the problem and that they needed to be reasonable. They refused. Then they stated they could not speak to me regarding the loan because my husband had not sent in a letter giving me permission to do so. We stated that it was done at the beginning of the loan and we have a copy. They told my husband he would have to send a new letter because the other one was never put into the file. My husband then wrote an email right then and there in the office to the loan department
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows that does not fix the problem and that they needed to be reasonable. They refused. Then they stated they could not speak to me regarding the loan because my husband had not sent in a letter giving me permission to do so. We stated that it was done at the beginning of the loan and we have a copy. They told my husband he would have to send a new letter because the other one was never put into the file. My husband then wrote an email right then and there in the office to the loan department's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
On X
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
that does not fix the problem and that they needed to be reasonable. They refused. Then they stated they could not speak to me regarding the loan because my husband had not sent in a letter giving me permission to do so. We stated that it was done at the beginning of the loan and we have a copy. They told my husband he would have to send a new letter because the other one was never put into the file. My husband then wrote an email right then and there in the office to the loan department complaint mix by product
- Northwest Bank 1 100.0% – 0% relief
How that does not fix the problem and that they needed to be reasonable. They refused. Then they stated they could not speak to me regarding the loan because my husband had not sent in a letter giving me permission to do so. We stated that it was done at the beginning of the loan and we have a copy. They told my husband he would have to send a new letter because the other one was never put into the file. My husband then wrote an email right then and there in the office to the loan department's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Northwest Bank | 1 |
Top States
| State | Complaints |
|---|---|
| escrow department stated they received it and would add it to the file. Over the course of the next few months we continued to contact them and argue with them over the mortgage. We were struggling to make our bills and everything was falling behind as we took turns per bill to pay them. | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| {$1400.00} XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About that does not fix the problem and that they needed to be reasonable. They refused. Then they stated they could not speak to me regarding the loan because my husband had not sent in a letter giving me permission to do so. We stated that it was done at the beginning of the loan and we have a copy. They told my husband he would have to send a new letter because the other one was never put into the file. My husband then wrote an email right then and there in the office to the loan department
that does not fix the problem and that they needed to be reasonable. They refused. Then they stated they could not speak to me regarding the loan because my husband had not sent in a letter giving me permission to do so. We stated that it was done at the beginning of the loan and we have a copy. They told my husband he would have to send a new letter because the other one was never put into the file. My husband then wrote an email right then and there in the office to the loan department has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, that does not fix the problem and that they needed to be reasonable. They refused. Then they stated they could not speak to me regarding the loan because my husband had not sent in a letter giving me permission to do so. We stated that it was done at the beginning of the loan and we have a copy. They told my husband he would have to send a new letter because the other one was never put into the file. My husband then wrote an email right then and there in the office to the loan department reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Northwest Bank", and the single most common underlying issue is "{$1400.00} XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating that does not fix the problem and that they needed to be reasonable. They refused. Then they stated they could not speak to me regarding the loan because my husband had not sent in a letter giving me permission to do so. We stated that it was done at the beginning of the loan and we have a copy. They told my husband he would have to send a new letter because the other one was never put into the file. My husband then wrote an email right then and there in the office to the loan department: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does that does not fix the problem and that they needed to be reasonable. They refused. Then they stated they could not speak to me regarding the loan because my husband had not sent in a letter giving me permission to do so. We stated that it was done at the beginning of the loan and we have a copy. They told my husband he would have to send a new letter because the other one was never put into the file. My husband then wrote an email right then and there in the office to the loan department have?
that does not fix the problem and that they needed to be reasonable. They refused. Then they stated they could not speak to me regarding the loan because my husband had not sent in a letter giving me permission to do so. We stated that it was done at the beginning of the loan and we have a copy. They told my husband he would have to send a new letter because the other one was never put into the file. My husband then wrote an email right then and there in the office to the loan department has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does that does not fix the problem and that they needed to be reasonable. They refused. Then they stated they could not speak to me regarding the loan because my husband had not sent in a letter giving me permission to do so. We stated that it was done at the beginning of the loan and we have a copy. They told my husband he would have to send a new letter because the other one was never put into the file. My husband then wrote an email right then and there in the office to the loan department respond to complaints on time?
that does not fix the problem and that they needed to be reasonable. They refused. Then they stated they could not speak to me regarding the loan because my husband had not sent in a letter giving me permission to do so. We stated that it was done at the beginning of the loan and we have a copy. They told my husband he would have to send a new letter because the other one was never put into the file. My husband then wrote an email right then and there in the office to the loan department has a 0% timely response rate to CFPB complaints.
What is the most common complaint about that does not fix the problem and that they needed to be reasonable. They refused. Then they stated they could not speak to me regarding the loan because my husband had not sent in a letter giving me permission to do so. We stated that it was done at the beginning of the loan and we have a copy. They told my husband he would have to send a new letter because the other one was never put into the file. My husband then wrote an email right then and there in the office to the loan department?
The most common issue reported against that does not fix the problem and that they needed to be reasonable. They refused. Then they stated they could not speak to me regarding the loan because my husband had not sent in a letter giving me permission to do so. We stated that it was done at the beginning of the loan and we have a copy. They told my husband he would have to send a new letter because the other one was never put into the file. My husband then wrote an email right then and there in the office to the loan department is "{$1400.00} XXXX" in the "Northwest Bank" product category.
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