that Citizens received my escrow shortage payment. ( So I thought I was done ). I called XX/XX/XXXX because something didn't feel right. I was told that the escrow payment of {$1700.00} was never applied to my escrow and was still applied to my principal. The rep said they would fix it and it would take a few days. I called on XX/XX/XXXX. The rep stated the amount of {$1700.00} was corrected and applied to escrow on XX/XX/XXXX. Back to my payments. I am concerned that funds were taken from suspense to cover an escrow shortage when my actual escrow shortage funds were misapplied to principal.

What the CFPB Record Shows About that Citizens received my escrow shortage payment. ( So I thought I was done ). I called XX/XX/XXXX because something didn't feel right. I was told that the escrow payment of {$1700.00} was never applied to my escrow and was still applied to my principal. The rep said they would fix it and it would take a few days. I called on XX/XX/XXXX. The rep stated the amount of {$1700.00} was corrected and applied to escrow on XX/XX/XXXX. Back to my payments. I am concerned that funds were taken from suspense to cover an escrow shortage when my actual escrow shortage funds were misapplied to principal.

that Citizens received my escrow shortage payment. ( So I thought I was done ). I called XX/XX/XXXX because something didn't feel right. I was told that the escrow payment of {$1700.00} was never applied to my escrow and was still applied to my principal. The rep said they would fix it and it would take a few days. I called on XX/XX/XXXX. The rep stated the amount of {$1700.00} was corrected and applied to escrow on XX/XX/XXXX. Back to my payments. I am concerned that funds were taken from suspense to cover an escrow shortage when my actual escrow shortage funds were misapplied to principal. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to To a, and the most recent logged activity is To add ont, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, that Citizens received my escrow shortage payment. ( So I thought I was done ). I called XX/XX/XXXX because something didn't feel right. I was told that the escrow payment of {$1700.00} was never applied to my escrow and was still applied to my principal. The rep said they would fix it and it would take a few days. I called on XX/XX/XXXX. The rep stated the amount of {$1700.00} was corrected and applied to escrow on XX/XX/XXXX. Back to my payments. I am concerned that funds were taken from suspense to cover an escrow shortage when my actual escrow shortage funds were misapplied to principal. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "there was an issue with my escrow shortage. I paid the shortage and extra", and the single most common underlying issue is "to verify the funds have been applied to my escrow. The rep told me nothing has been done and the call on the XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating that Citizens received my escrow shortage payment. ( So I thought I was done ). I called XX/XX/XXXX because something didn't feel right. I was told that the escrow payment of {$1700.00} was never applied to my escrow and was still applied to my principal. The rep said they would fix it and it would take a few days. I called on XX/XX/XXXX. The rep stated the amount of {$1700.00} was corrected and applied to escrow on XX/XX/XXXX. Back to my payments. I am concerned that funds were taken from suspense to cover an escrow shortage when my actual escrow shortage funds were misapplied to principal.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.