Thank you for contacting Freedom Mortgage 's Customer Care Department. We apologize that we have been unable to locate the account based on the information provided. Please provide the loan number or any identifying information of the account ( e.g. property address or SSN ) as well as a phone number where you can be reached and the hours you are available. Upon receipt

What the CFPB Record Shows About Thank you for contacting Freedom Mortgage 's Customer Care Department. We apologize that we have been unable to locate the account based on the information provided. Please provide the loan number or any identifying information of the account ( e.g. property address or SSN ) as well as a phone number where you can be reached and the hours you are available. Upon receipt

Thank you for contacting Freedom Mortgage 's Customer Care Department. We apologize that we have been unable to locate the account based on the information provided. Please provide the loan number or any identifying information of the account ( e.g. property address or SSN ) as well as a phone number where you can be reached and the hours you are available. Upon receipt has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Sinc, and the most recent logged activity is Sincerely, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, Thank you for contacting Freedom Mortgage 's Customer Care Department. We apologize that we have been unable to locate the account based on the information provided. Please provide the loan number or any identifying information of the account ( e.g. property address or SSN ) as well as a phone number where you can be reached and the hours you are available. Upon receipt reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX XXXX XXXX", and the single most common underlying issue is "XXXX Call or Text XXXX Email XXXX Let 's connect on XXXX XXXX XXXX! I have yet to receive a response. I then emailed customer service at Freedom on XX/XX/XXXX with the email above and all their email addresses to only receive an email to ask my address or social to confirm my account and due to security reasons".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Thank you for contacting Freedom Mortgage 's Customer Care Department. We apologize that we have been unable to locate the account based on the information provided. Please provide the loan number or any identifying information of the account ( e.g. property address or SSN ) as well as a phone number where you can be reached and the hours you are available. Upon receipt: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.