Total complaints
1
Filed since On X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows than the SAVE repayment plan. Additionally's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How than the SAVE repayment plan. Additionally's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I logged into my student loan online account on Nelnet | 1 |
| State | Complaints |
|---|---|
| some loans were left on the Standard Repayment schedule with higher interest | 1 |
| Issue | Complaints |
|---|---|
| rather than having my loan repayment schedule changed to the SAVE repayment plan I had requested and sent all requested documents for to Nelnet | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
than the SAVE repayment plan. Additionally has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XXXX XX, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, than the SAVE repayment plan. Additionally reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I logged into my student loan online account on Nelnet", and the single most common underlying issue is "rather than having my loan repayment schedule changed to the SAVE repayment plan I had requested and sent all requested documents for to Nelnet".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating than the SAVE repayment plan. Additionally: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Learn more about your rights and how to interpret complaint data.
Explore additional financial data about companies, lenders, and institutions on our partner portals.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
than the SAVE repayment plan. Additionally has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
than the SAVE repayment plan. Additionally has a 0% timely response rate to CFPB complaints.
The most common issue reported against than the SAVE repayment plan. Additionally is "rather than having my loan repayment schedule changed to the SAVE repayment plan I had requested and sent all requested documents for to Nelnet" in the "I logged into my student loan online account on Nelnet" product category.
Read our methodology — how this data is sourced, computed, and verified.