Total complaints
7
Filed since Atta
2026 data Public-data reference. official source
terms
7 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
7 consumer complaints filed with the CFPB
This profile shows terms's complaint history from CFPB public records. 7 consumers have filed complaints since Atta. The company has a 0% timely response rate and has provided relief in 0% of cases.
7
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
6
States Active
Atta
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
terms complaint mix by product
- I am 2 28.6% – 0% relief
- Member FDIC 1 14.3% – 0% relief
- including but 1 14.3% – 0% relief
- incomplete and 1 14.3% – 0% relief
- and it 1 14.3% – 0% relief
- received response 1 14.3% – 0% relief
How terms's 7 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I am entitled to dispute and verify any information reported by these companies to the credit bureaus that is inaccurate | 2 |
| Member FDIC | 1 |
| including but not limited to : ECOA ( Equal Credit Opportunity Act ) adverse action disclosure requirements and misrepresentation of approval status TILA ( Truth in Lending Act ) failure to provide accurate finance disclosures and refusal to produce lender terms in writing FCRA ( Fair Credit Reporting Act ) improper submission and use of my credit application without transparency or acknowledgment UDAP / UDAAP provisions ( Unfair | 1 |
| incomplete and missing information being reported across all three credit bureaus. This is a violation of my rights under the Fair Credit Reporting Act. I demand that you fix all incongruent information immediately and report identical information to XXXX | 1 |
| and it was told to me that it was refundable. The secure payment went from {$3000.00} to {$2000.00} and finally to {$1000.00} after a back-and-forth. I told him I was there to do a consumer credit transaction | 1 |
| received response : The XXXX Prepaid Mastercard is issued by XXXX XXXX XXXX | 1 |
Top States
| State | Complaints |
|---|---|
| and conditions apply to the use and reloading of the Card Account. See the Cardholder Agreement for details. | 2 |
| and original details of the debt reported by Acron Credit Solutions and XXXX XXXX XXXX XXXX XXXX | 1 |
| conditions | 1 |
| scheduled payments | 1 |
| and original details of the debt reported by XXXX XXXX XXXX and Absolute Resolutions Investments LLC . | 1 |
| and agreement it states this. Still | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| or unverifiable. Specifically | 2 |
| a XXXX XXXX | 1 |
| or Abusive Acts or Practices ) due to repeated misleading statements | 1 |
| balance | 1 |
| XXXX states | 1 |
| pursuant to license by XXXX XXXX XXXX. Netspend | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About terms
terms has accumulated 7 consumer complaints in the CFPB public database, with filings active across 6 U.S. states. Of those submissions, 7 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Atta, and the most recent logged activity is XXXX Pay C, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, terms reports a 0% timely-response rate and has closed 14.3% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I am entitled to dispute and verify any information reported by these companies to the credit bureaus that is inaccurate", and the single most common underlying issue is "or unverifiable. Specifically".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating terms: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does terms have?
terms has received 7 consumer complaints filed with the Consumer Financial Protection Bureau.
Does terms respond to complaints on time?
terms has a 0% timely response rate to CFPB complaints.
What is the most common complaint about terms?
The most common issue reported against terms is "or unverifiable. Specifically" in the "I am entitled to dispute and verify any information reported by these companies to the credit bureaus that is inaccurate" product category.
Read our methodology — how this data is sourced, computed, and verified.
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