taking it upon themselves '' with NO AUTHORITY '' to enforce clients to provide documentation regarding myself and another institution where no form of fraud or crime has been committed in order to access my funds is preposterous and uncalled for and has to be checked!!,,JPMORGAN CHASE & CO.,IL,60612,,Consent provided,Web,2020-06-27,Closed with explanation,Yes,N/A,3719426

What the CFPB Record Shows About taking it upon themselves '' with NO AUTHORITY '' to enforce clients to provide documentation regarding myself and another institution where no form of fraud or crime has been committed in order to access my funds is preposterous and uncalled for and has to be checked!!,,JPMORGAN CHASE & CO.,IL,60612,,Consent provided,Web,2020-06-27,Closed with explanation,Yes,N/A,3719426

taking it upon themselves '' with NO AUTHORITY '' to enforce clients to provide documentation regarding myself and another institution where no form of fraud or crime has been committed in order to access my funds is preposterous and uncalled for and has to be checked!!,,JPMORGAN CHASE & CO.,IL,60612,,Consent provided,Web,2020-06-27,Closed with explanation,Yes,N/A,3719426 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/2, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, taking it upon themselves '' with NO AUTHORITY '' to enforce clients to provide documentation regarding myself and another institution where no form of fraud or crime has been committed in order to access my funds is preposterous and uncalled for and has to be checked!!,,JPMORGAN CHASE & CO.,IL,60612,,Consent provided,Web,2020-06-27,Closed with explanation,Yes,N/A,3719426 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "she said for me to go into the bank with 2 forms of Identification & I would be issued another debit card. The same day on XX/XX/20 I went into the branch & spoke with banker XXXX about having a debit card re-issued to me", and the single most common underlying issue is "instead of getting a new issued debit card the banker XXXX advised that I needed proof that a transaction deposited ( the same transaction I spoke to reps earlier about & resolved issue ) belonged to me. After I had spent hours earlier on the phone with the previous reps getting my issue resolved & my account unrestricted for the very same reason the banker placed another freeze on my account. At this point I was confused. Chase stated the reasoning for the restriction/freeze was so that they can obtain proof that the deposit belonged to me. If the deposit came into my account I would think that is sufficient proof that it belongs to me. However I obliged & provided the documents they requested. On XX/XX/20 I went into Chase bank with documents & met with same banker ( XXXX XXXX ). Was there for 6 hours trying to get the freeze lifted from my account. Banker called fraud dept & uploaded & sent the documents I provided that she requested. Only after receiving '' the documents did the fraud dept request additional info from me stating they needed an approval letter from the company for the deposit they sent me. I asked the banker to call the company I received the deposit from to verify the payment is mine. The banker refused & stated she needed to speak with the fraud dept. THERE WAS NO FRAUD COMMITTED ON MY ACCOUNT & I DID NOT APPLY FOR A LOAN OR GRANT WITH CHASE".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating taking it upon themselves '' with NO AUTHORITY '' to enforce clients to provide documentation regarding myself and another institution where no form of fraud or crime has been committed in order to access my funds is preposterous and uncalled for and has to be checked!!,,JPMORGAN CHASE & CO.,IL,60612,,Consent provided,Web,2020-06-27,Closed with explanation,Yes,N/A,3719426: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.