Total complaints
1
Filed since I am
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows Synchrony appears to have misclassified our dispute. Shortly after the call's complaint history from CFPB public records. 1 consumers have filed complaints since I am. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since I am
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How Synchrony appears to have misclassified our dispute. Shortly after the call's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I was charged {$1800.00} in deferred interest after the promotional period expired. I have been a long-time Synchrony Bank customer with multiple accounts | 1 |
| State | Complaints |
|---|---|
| we received an email stating that Synchrony was reviewing our dispute about the promotional term. We have since received a second email confirming that the dispute is being reviewed | 1 |
| Issue | Complaints |
|---|---|
| successfully completing several promotional financing plans without issue. When we contacted Synchrony Bank on XX/XX/XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
Synchrony appears to have misclassified our dispute. Shortly after the call has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I am, and the most recent logged activity is I am filin, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Synchrony appears to have misclassified our dispute. Shortly after the call reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I was charged {$1800.00} in deferred interest after the promotional period expired. I have been a long-time Synchrony Bank customer with multiple accounts", and the single most common underlying issue is "successfully completing several promotional financing plans without issue. When we contacted Synchrony Bank on XX/XX/XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Synchrony appears to have misclassified our dispute. Shortly after the call: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Synchrony appears to have misclassified our dispute. Shortly after the call has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Synchrony appears to have misclassified our dispute. Shortly after the call has a 0% timely response rate to CFPB complaints.
The most common issue reported against Synchrony appears to have misclassified our dispute. Shortly after the call is "successfully completing several promotional financing plans without issue. When we contacted Synchrony Bank on XX/XX/XXXX" in the "I was charged {$1800.00} in deferred interest after the promotional period expired. I have been a long-time Synchrony Bank customer with multiple accounts" product category.
Read our methodology — how this data is sourced, computed, and verified.