Total complaints
1
Filed since Befo
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows such as a balance transfer's complaint history from CFPB public records. 1 consumers have filed complaints since Befo. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Befo
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How such as a balance transfer's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I made sure to call Citibank customer service to confirm that the new balance transfer would not affect the CFL. I was advised at that time that the minimum payment is {$210.00} | 1 |
| State | Complaints |
|---|---|
| you can not pay off that other balance unless you first pay the Citi Flex Plan balance in full. To clarify | 1 |
| Issue | Complaints |
|---|---|
| when I made payments of {$210.00} toward the Flex loan balance on XX/XX/XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
such as a balance transfer has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Befo, and the most recent logged activity is Before I i, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, such as a balance transfer reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I made sure to call Citibank customer service to confirm that the new balance transfer would not affect the CFL. I was advised at that time that the minimum payment is {$210.00}", and the single most common underlying issue is "when I made payments of {$210.00} toward the Flex loan balance on XX/XX/XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating such as a balance transfer: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
such as a balance transfer has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
such as a balance transfer has a 0% timely response rate to CFPB complaints.
The most common issue reported against such as a balance transfer is "when I made payments of {$210.00} toward the Flex loan balance on XX/XX/XXXX" in the "I made sure to call Citibank customer service to confirm that the new balance transfer would not affect the CFL. I was advised at that time that the minimum payment is {$210.00}" product category.
Read our methodology — how this data is sourced, computed, and verified.