still remained at 2.37. I informed Mr. XXXX that I no longer wanted the loan if the rate is 2.37. After several back and forth the rate was changed to 2.25 and my wife and I signed the final documents needed prior to closing. After a few weeks of no closing date and no response to my emails or calls I just wanted to end the process. At that point I was called and told that we can close and changing the title company shouldnt be a problem. That Amerisave ccx would contact new title company and get back with me on closing. A week or so later no email response or calls returned. When I called the title company they said no one has been in contact or forwarded any paperwork for closing. I finally received an email from Mr. XXXX stating there is now an issue with DTI

What the CFPB Record Shows About still remained at 2.37. I informed Mr. XXXX that I no longer wanted the loan if the rate is 2.37. After several back and forth the rate was changed to 2.25 and my wife and I signed the final documents needed prior to closing. After a few weeks of no closing date and no response to my emails or calls I just wanted to end the process. At that point I was called and told that we can close and changing the title company shouldnt be a problem. That Amerisave ccx would contact new title company and get back with me on closing. A week or so later no email response or calls returned. When I called the title company they said no one has been in contact or forwarded any paperwork for closing. I finally received an email from Mr. XXXX stating there is now an issue with DTI

still remained at 2.37. I informed Mr. XXXX that I no longer wanted the loan if the rate is 2.37. After several back and forth the rate was changed to 2.25 and my wife and I signed the final documents needed prior to closing. After a few weeks of no closing date and no response to my emails or calls I just wanted to end the process. At that point I was called and told that we can close and changing the title company shouldnt be a problem. That Amerisave ccx would contact new title company and get back with me on closing. A week or so later no email response or calls returned. When I called the title company they said no one has been in contact or forwarded any paperwork for closing. I finally received an email from Mr. XXXX stating there is now an issue with DTI has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Step, and the most recent logged activity is Step 2 : W, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, still remained at 2.37. I informed Mr. XXXX that I no longer wanted the loan if the rate is 2.37. After several back and forth the rate was changed to 2.25 and my wife and I signed the final documents needed prior to closing. After a few weeks of no closing date and no response to my emails or calls I just wanted to end the process. At that point I was called and told that we can close and changing the title company shouldnt be a problem. That Amerisave ccx would contact new title company and get back with me on closing. A week or so later no email response or calls returned. When I called the title company they said no one has been in contact or forwarded any paperwork for closing. I finally received an email from Mr. XXXX stating there is now an issue with DTI reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "appraisal and closing cost fees", and the single most common underlying issue is "I was told by Mr. XXXX our loan originator that the interest was 2.25 and that he was personally getting me that rate or better. Then when all the documents started comming in they were at 2.37 to which I complained and was told those are just preliminary and rest assure I'm getting 2.25 or better. I had already given them XXXX to start the loan so hesitantly decided to move forward".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating still remained at 2.37. I informed Mr. XXXX that I no longer wanted the loan if the rate is 2.37. After several back and forth the rate was changed to 2.25 and my wife and I signed the final documents needed prior to closing. After a few weeks of no closing date and no response to my emails or calls I just wanted to end the process. At that point I was called and told that we can close and changing the title company shouldnt be a problem. That Amerisave ccx would contact new title company and get back with me on closing. A week or so later no email response or calls returned. When I called the title company they said no one has been in contact or forwarded any paperwork for closing. I finally received an email from Mr. XXXX stating there is now an issue with DTI: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.