Total complaints
1
Filed since I ag
2026 data Public-data reference. official source
still no letter from XXXX indicated what they were going to do. I also just asked them to cancel the escrow when I discussed with the supervisor. I called back today to see today if they completed a reanalysis of my escrow. They stated they the complete the analysis and still won't change the amount to the exact same size condo down the street. I then asked if they have started the process of refunding my escrow account. She indicated they denied my request as I didn't have flood insurance on my property. I indicated I did have flood insurance as apparently they assigned me a flood insurance policy even though I had one through our XXXX XXXX. Apparently they sent a request to my condo address which we do not reside in and never to my home mailing address. So I told the representative today that I have the policy in front of me so that wasn't a valid excuse not to refund my escrow. She indicated that I needed to speak with the insurance department. I spoke to them and they said if I could send a copy of my current policy over today
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows still no letter from XXXX indicated what they were going to do. I also just asked them to cancel the escrow when I discussed with the supervisor. I called back today to see today if they completed a reanalysis of my escrow. They stated they the complete the analysis and still won't change the amount to the exact same size condo down the street. I then asked if they have started the process of refunding my escrow account. She indicated they denied my request as I didn't have flood insurance on my property. I indicated I did have flood insurance as apparently they assigned me a flood insurance policy even though I had one through our XXXX XXXX. Apparently they sent a request to my condo address which we do not reside in and never to my home mailing address. So I told the representative today that I have the policy in front of me so that wasn't a valid excuse not to refund my escrow. She indicated that I needed to speak with the insurance department. I spoke to them and they said if I could send a copy of my current policy over today's complaint history from CFPB public records. 1 consumers have filed complaints since I ag. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
I ag
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
still no letter from XXXX indicated what they were going to do. I also just asked them to cancel the escrow when I discussed with the supervisor. I called back today to see today if they completed a reanalysis of my escrow. They stated they the complete the analysis and still won't change the amount to the exact same size condo down the street. I then asked if they have started the process of refunding my escrow account. She indicated they denied my request as I didn't have flood insurance on my property. I indicated I did have flood insurance as apparently they assigned me a flood insurance policy even though I had one through our XXXX XXXX. Apparently they sent a request to my condo address which we do not reside in and never to my home mailing address. So I told the representative today that I have the policy in front of me so that wasn't a valid excuse not to refund my escrow. She indicated that I needed to speak with the insurance department. I spoke to them and they said if I could send a copy of my current policy over today complaint mix by product
- called the 1 100.0% – 0% relief
How still no letter from XXXX indicated what they were going to do. I also just asked them to cancel the escrow when I discussed with the supervisor. I called back today to see today if they completed a reanalysis of my escrow. They stated they the complete the analysis and still won't change the amount to the exact same size condo down the street. I then asked if they have started the process of refunding my escrow account. She indicated they denied my request as I didn't have flood insurance on my property. I indicated I did have flood insurance as apparently they assigned me a flood insurance policy even though I had one through our XXXX XXXX. Apparently they sent a request to my condo address which we do not reside in and never to my home mailing address. So I told the representative today that I have the policy in front of me so that wasn't a valid excuse not to refund my escrow. She indicated that I needed to speak with the insurance department. I spoke to them and they said if I could send a copy of my current policy over today's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| called the county and explained what was going on | 1 |
Top States
| State | Complaints |
|---|---|
| within 5 days they will cancel my insurance policy they placed at {$1500.00} and my escrow. I don't believe this will happen as nothing seems to get done and if it is | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| the did not. Later that week | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About still no letter from XXXX indicated what they were going to do. I also just asked them to cancel the escrow when I discussed with the supervisor. I called back today to see today if they completed a reanalysis of my escrow. They stated they the complete the analysis and still won't change the amount to the exact same size condo down the street. I then asked if they have started the process of refunding my escrow account. She indicated they denied my request as I didn't have flood insurance on my property. I indicated I did have flood insurance as apparently they assigned me a flood insurance policy even though I had one through our XXXX XXXX. Apparently they sent a request to my condo address which we do not reside in and never to my home mailing address. So I told the representative today that I have the policy in front of me so that wasn't a valid excuse not to refund my escrow. She indicated that I needed to speak with the insurance department. I spoke to them and they said if I could send a copy of my current policy over today
still no letter from XXXX indicated what they were going to do. I also just asked them to cancel the escrow when I discussed with the supervisor. I called back today to see today if they completed a reanalysis of my escrow. They stated they the complete the analysis and still won't change the amount to the exact same size condo down the street. I then asked if they have started the process of refunding my escrow account. She indicated they denied my request as I didn't have flood insurance on my property. I indicated I did have flood insurance as apparently they assigned me a flood insurance policy even though I had one through our XXXX XXXX. Apparently they sent a request to my condo address which we do not reside in and never to my home mailing address. So I told the representative today that I have the policy in front of me so that wasn't a valid excuse not to refund my escrow. She indicated that I needed to speak with the insurance department. I spoke to them and they said if I could send a copy of my current policy over today has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I ag, and the most recent logged activity is I again, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, still no letter from XXXX indicated what they were going to do. I also just asked them to cancel the escrow when I discussed with the supervisor. I called back today to see today if they completed a reanalysis of my escrow. They stated they the complete the analysis and still won't change the amount to the exact same size condo down the street. I then asked if they have started the process of refunding my escrow account. She indicated they denied my request as I didn't have flood insurance on my property. I indicated I did have flood insurance as apparently they assigned me a flood insurance policy even though I had one through our XXXX XXXX. Apparently they sent a request to my condo address which we do not reside in and never to my home mailing address. So I told the representative today that I have the policy in front of me so that wasn't a valid excuse not to refund my escrow. She indicated that I needed to speak with the insurance department. I spoke to them and they said if I could send a copy of my current policy over today reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "called the county and explained what was going on", and the single most common underlying issue is "the did not. Later that week".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating still no letter from XXXX indicated what they were going to do. I also just asked them to cancel the escrow when I discussed with the supervisor. I called back today to see today if they completed a reanalysis of my escrow. They stated they the complete the analysis and still won't change the amount to the exact same size condo down the street. I then asked if they have started the process of refunding my escrow account. She indicated they denied my request as I didn't have flood insurance on my property. I indicated I did have flood insurance as apparently they assigned me a flood insurance policy even though I had one through our XXXX XXXX. Apparently they sent a request to my condo address which we do not reside in and never to my home mailing address. So I told the representative today that I have the policy in front of me so that wasn't a valid excuse not to refund my escrow. She indicated that I needed to speak with the insurance department. I spoke to them and they said if I could send a copy of my current policy over today: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does still no letter from XXXX indicated what they were going to do. I also just asked them to cancel the escrow when I discussed with the supervisor. I called back today to see today if they completed a reanalysis of my escrow. They stated they the complete the analysis and still won't change the amount to the exact same size condo down the street. I then asked if they have started the process of refunding my escrow account. She indicated they denied my request as I didn't have flood insurance on my property. I indicated I did have flood insurance as apparently they assigned me a flood insurance policy even though I had one through our XXXX XXXX. Apparently they sent a request to my condo address which we do not reside in and never to my home mailing address. So I told the representative today that I have the policy in front of me so that wasn't a valid excuse not to refund my escrow. She indicated that I needed to speak with the insurance department. I spoke to them and they said if I could send a copy of my current policy over today have?
still no letter from XXXX indicated what they were going to do. I also just asked them to cancel the escrow when I discussed with the supervisor. I called back today to see today if they completed a reanalysis of my escrow. They stated they the complete the analysis and still won't change the amount to the exact same size condo down the street. I then asked if they have started the process of refunding my escrow account. She indicated they denied my request as I didn't have flood insurance on my property. I indicated I did have flood insurance as apparently they assigned me a flood insurance policy even though I had one through our XXXX XXXX. Apparently they sent a request to my condo address which we do not reside in and never to my home mailing address. So I told the representative today that I have the policy in front of me so that wasn't a valid excuse not to refund my escrow. She indicated that I needed to speak with the insurance department. I spoke to them and they said if I could send a copy of my current policy over today has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does still no letter from XXXX indicated what they were going to do. I also just asked them to cancel the escrow when I discussed with the supervisor. I called back today to see today if they completed a reanalysis of my escrow. They stated they the complete the analysis and still won't change the amount to the exact same size condo down the street. I then asked if they have started the process of refunding my escrow account. She indicated they denied my request as I didn't have flood insurance on my property. I indicated I did have flood insurance as apparently they assigned me a flood insurance policy even though I had one through our XXXX XXXX. Apparently they sent a request to my condo address which we do not reside in and never to my home mailing address. So I told the representative today that I have the policy in front of me so that wasn't a valid excuse not to refund my escrow. She indicated that I needed to speak with the insurance department. I spoke to them and they said if I could send a copy of my current policy over today respond to complaints on time?
still no letter from XXXX indicated what they were going to do. I also just asked them to cancel the escrow when I discussed with the supervisor. I called back today to see today if they completed a reanalysis of my escrow. They stated they the complete the analysis and still won't change the amount to the exact same size condo down the street. I then asked if they have started the process of refunding my escrow account. She indicated they denied my request as I didn't have flood insurance on my property. I indicated I did have flood insurance as apparently they assigned me a flood insurance policy even though I had one through our XXXX XXXX. Apparently they sent a request to my condo address which we do not reside in and never to my home mailing address. So I told the representative today that I have the policy in front of me so that wasn't a valid excuse not to refund my escrow. She indicated that I needed to speak with the insurance department. I spoke to them and they said if I could send a copy of my current policy over today has a 0% timely response rate to CFPB complaints.
What is the most common complaint about still no letter from XXXX indicated what they were going to do. I also just asked them to cancel the escrow when I discussed with the supervisor. I called back today to see today if they completed a reanalysis of my escrow. They stated they the complete the analysis and still won't change the amount to the exact same size condo down the street. I then asked if they have started the process of refunding my escrow account. She indicated they denied my request as I didn't have flood insurance on my property. I indicated I did have flood insurance as apparently they assigned me a flood insurance policy even though I had one through our XXXX XXXX. Apparently they sent a request to my condo address which we do not reside in and never to my home mailing address. So I told the representative today that I have the policy in front of me so that wasn't a valid excuse not to refund my escrow. She indicated that I needed to speak with the insurance department. I spoke to them and they said if I could send a copy of my current policy over today?
The most common issue reported against still no letter from XXXX indicated what they were going to do. I also just asked them to cancel the escrow when I discussed with the supervisor. I called back today to see today if they completed a reanalysis of my escrow. They stated they the complete the analysis and still won't change the amount to the exact same size condo down the street. I then asked if they have started the process of refunding my escrow account. She indicated they denied my request as I didn't have flood insurance on my property. I indicated I did have flood insurance as apparently they assigned me a flood insurance policy even though I had one through our XXXX XXXX. Apparently they sent a request to my condo address which we do not reside in and never to my home mailing address. So I told the representative today that I have the policy in front of me so that wasn't a valid excuse not to refund my escrow. She indicated that I needed to speak with the insurance department. I spoke to them and they said if I could send a copy of my current policy over today is "the did not. Later that week" in the "called the county and explained what was going on" product category.
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