Total complaints
1
Filed since I re
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows stating that it would be turned over to an associate '' and I would be contacted by the Advocate Department who would then work with me's complaint history from CFPB public records. 1 consumers have filed complaints since I re. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since I re
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How stating that it would be turned over to an associate '' and I would be contacted by the Advocate Department who would then work with me's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| In order to ensure the appropriate servicing of the loan and to determine if any parties to the loan may be released | 1 |
| State | Complaints |
|---|---|
| but that they could n't tell me anything because the associate '' is not Navient. I repeatedly requested to speak with the associate third party so I can determine how this information would be used and how it will affect me as a borrower. Navient repeatedly stated that they could not provide me with the associate third party 's info. | 1 |
| Issue | Complaints |
|---|---|
| I spoke to XXXX and then her supervisor XXXX requesting information on how this information would be used and how this would affect me and my rights ; my concern being that this could be an attempt to accelerate my payments not release '' parties to the loan. After all | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
stating that it would be turned over to an associate '' and I would be contacted by the Advocate Department who would then work with me has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I re, and the most recent logged activity is I received, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, stating that it would be turned over to an associate '' and I would be contacted by the Advocate Department who would then work with me reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "In order to ensure the appropriate servicing of the loan and to determine if any parties to the loan may be released", and the single most common underlying issue is "I spoke to XXXX and then her supervisor XXXX requesting information on how this information would be used and how this would affect me and my rights ; my concern being that this could be an attempt to accelerate my payments not release '' parties to the loan. After all".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating stating that it would be turned over to an associate '' and I would be contacted by the Advocate Department who would then work with me: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
stating that it would be turned over to an associate '' and I would be contacted by the Advocate Department who would then work with me has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
stating that it would be turned over to an associate '' and I would be contacted by the Advocate Department who would then work with me has a 0% timely response rate to CFPB complaints.
The most common issue reported against stating that it would be turned over to an associate '' and I would be contacted by the Advocate Department who would then work with me is "I spoke to XXXX and then her supervisor XXXX requesting information on how this information would be used and how this would affect me and my rights ; my concern being that this could be an attempt to accelerate my payments not release '' parties to the loan. After all" in the "In order to ensure the appropriate servicing of the loan and to determine if any parties to the loan may be released" product category.
Read our methodology — how this data is sourced, computed, and verified.