stating that I applied for the SAVE program ; I was placed in Exceptional Discretionary Forbearance on XXXX and then I received a letter saying I was approved with a payment amount and date. I asked what the Exceptional Discretionary Forbearance was for

What the CFPB Record Shows About stating that I applied for the SAVE program ; I was placed in Exceptional Discretionary Forbearance on XXXX and then I received a letter saying I was approved with a payment amount and date. I asked what the Exceptional Discretionary Forbearance was for

stating that I applied for the SAVE program ; I was placed in Exceptional Discretionary Forbearance on XXXX and then I received a letter saying I was approved with a payment amount and date. I asked what the Exceptional Discretionary Forbearance was for has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to By X, and the most recent logged activity is By XX/XX/X, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, stating that I applied for the SAVE program ; I was placed in Exceptional Discretionary Forbearance on XXXX and then I received a letter saying I was approved with a payment amount and date. I asked what the Exceptional Discretionary Forbearance was for reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "the forbearance has yet to be removed from my account. With payments starting on XXXX I thought Moehla would remove the forbearance since I was already approved and could begin making payments when Mohela would release the forbearance. This did not happen", and the single most common underlying issue is "dreading the long wait times. I was quoted 75 minutes on hold".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating stating that I applied for the SAVE program ; I was placed in Exceptional Discretionary Forbearance on XXXX and then I received a letter saying I was approved with a payment amount and date. I asked what the Exceptional Discretionary Forbearance was for: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.