Total complaints
7
Filed since 4. I
2026 data Public-data reference. official source
statement
7 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
7 consumer complaints filed with the CFPB
This profile shows statement's complaint history from CFPB public records. 7 consumers have filed complaints since 4. I. The company has a 0% timely response rate and has provided relief in 14.3% of cases.
7
Total Complaints
0%
Timely Response
0%
Disputed
14.3%
Relief Provided
5
States Active
4. I
Since
Timely response
0%
CFPB-tracked response window
Relief rate
14.3%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 14.3%
Industry median
Share closed with monetary or non-monetary relief.
statement complaint mix by product
- the DOFD 3 42.9% – 0% relief
- I opened 1 14.3% – 0% relief
- I have 1 14.3% – 0% relief
- from XXXX 1 14.3% – 0% relief
- Comenity continues 1 14.3% – 100% relief
How statement's 7 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| the DOFD is missing | 3 |
| I opened an account with XXXX because I intended to port my number from a different carrier | 1 |
| I have been improperly charged interest on purchases. For example | 1 |
| from XXXX XXXX | 1 |
| Comenity continues to have glitches causing misinformation to print on my statement every month regarding the Original Purchase Amount '' of the Promotional Plan balances. For example | 1 |
Top States
| State | Complaints |
|---|---|
| or notice connected to this collection. It is also listed in my FTC identity theft documentation as fraudulent. | 3 |
| notice | 1 |
| I have noticed that my balance transfer amount has been DECREASING | 1 |
| or notice. I wrote to XXXX XXXX on XX/XX/2020 | 1 |
| the original amount was listed as {$380.00}. On Plan 2 | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| furnisher identification data is missing | 3 |
| on XX/XX/XXXX. I never purchased any equipment | 1 |
| I was charged {$200.00} in interest on purchases | 1 |
| a statement | 1 |
| the original amount | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About statement
statement has accumulated 7 consumer complaints in the CFPB public database, with filings active across 5 U.S. states. Of those submissions, 7 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 4. I, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, statement reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 14.3% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "the DOFD is missing", and the single most common underlying issue is "furnisher identification data is missing".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating statement: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does statement have?
statement has received 7 consumer complaints filed with the Consumer Financial Protection Bureau.
Does statement respond to complaints on time?
statement has a 0% timely response rate to CFPB complaints.
What is the most common complaint about statement?
The most common issue reported against statement is "furnisher identification data is missing" in the "the DOFD is missing" product category.
Read our methodology — how this data is sourced, computed, and verified.
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