Total complaints
1
Filed since Addi
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows Spoke to XXXX empoyee id XXXX with Property loss's complaint history from CFPB public records. 1 consumers have filed complaints since Addi. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Addi
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How Spoke to XXXX empoyee id XXXX with Property loss's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| received by Seterus on XXXX | 1 |
| State | Complaints |
|---|---|
| she says the she is submitting the request for payment internally and that we should call back in 1-4 business days or at least by XXXX. They claimed that we did not send in a written request with the check requesting to pay off the mortgage | 1 |
| Issue | Complaints |
|---|---|
| but claimed they did not know what to do with the check. They said that they did not know if we wanted to keep the mortgage open in case we wanted to rebuild and keep working with Seterus for our mortgage needs. Advised me that I would need a new 10 day payoff amount XXXX Called and spoke to customer service and property loss | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
Spoke to XXXX empoyee id XXXX with Property loss has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Addi, and the most recent logged activity is Additional, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Spoke to XXXX empoyee id XXXX with Property loss reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "received by Seterus on XXXX", and the single most common underlying issue is "but claimed they did not know what to do with the check. They said that they did not know if we wanted to keep the mortgage open in case we wanted to rebuild and keep working with Seterus for our mortgage needs. Advised me that I would need a new 10 day payoff amount XXXX Called and spoke to customer service and property loss".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Spoke to XXXX empoyee id XXXX with Property loss: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Spoke to XXXX empoyee id XXXX with Property loss has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Spoke to XXXX empoyee id XXXX with Property loss has a 0% timely response rate to CFPB complaints.
The most common issue reported against Spoke to XXXX empoyee id XXXX with Property loss is "but claimed they did not know what to do with the check. They said that they did not know if we wanted to keep the mortgage open in case we wanted to rebuild and keep working with Seterus for our mortgage needs. Advised me that I would need a new 10 day payoff amount XXXX Called and spoke to customer service and property loss" in the "received by Seterus on XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.