Total complaints
1
Filed since It h
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows specifically how such discrepancies are handled and the rights reserved for the mortgagor in these situations's complaint history from CFPB public records. 1 consumers have filed complaints since It h. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since It h
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How specifically how such discrepancies are handled and the rights reserved for the mortgagor in these situations's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| threatening to terminate my coverage due to non-payment. This situation is not only alarming but unacceptable | 1 |
| State | Complaints |
|---|---|
| including arbitration procedures. I trust that NewRez XXXX Shellpoint Mortgaging Services values its clients and the importance of adhering to the terms agreed upon at the closing of the mortgage. I am prepared to take necessary legal actions to ensure my rights are protected and the issues with my escrow account are rectified in compliance with applicable laws. Please treat this matter with urgency and respond to my queries within ten business days from the receipt of this letter. I appreciate your immediate attention to this matter and look forward to a swift and satisfactory resolution. | 1 |
| Issue | Complaints |
|---|---|
| I kindly request the following actions and information : A detailed statement of my escrow account transactions from XX/XX/XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
specifically how such discrepancies are handled and the rights reserved for the mortgagor in these situations has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to It h, and the most recent logged activity is It has com, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, specifically how such discrepancies are handled and the rights reserved for the mortgagor in these situations reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "threatening to terminate my coverage due to non-payment. This situation is not only alarming but unacceptable", and the single most common underlying issue is "I kindly request the following actions and information : A detailed statement of my escrow account transactions from XX/XX/XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating specifically how such discrepancies are handled and the rights reserved for the mortgagor in these situations: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
specifically how such discrepancies are handled and the rights reserved for the mortgagor in these situations has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
specifically how such discrepancies are handled and the rights reserved for the mortgagor in these situations has a 0% timely response rate to CFPB complaints.
The most common issue reported against specifically how such discrepancies are handled and the rights reserved for the mortgagor in these situations is "I kindly request the following actions and information : A detailed statement of my escrow account transactions from XX/XX/XXXX" in the "threatening to terminate my coverage due to non-payment. This situation is not only alarming but unacceptable" product category.
Read our methodology — how this data is sourced, computed, and verified.