speaking with XXXX in member security which is supposed to be the fraud department. Still issue not resolved after talking and being on hold for over 2 hours.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,UNITED SERVICES AUTOMOBILE ASSOCIATION,IL,620XX,,Consent provided,Web,2025-09-09,Closed with explanation,Yes,N/A,15790580

What the CFPB Record Shows About speaking with XXXX in member security which is supposed to be the fraud department. Still issue not resolved after talking and being on hold for over 2 hours.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,UNITED SERVICES AUTOMOBILE ASSOCIATION,IL,620XX,,Consent provided,Web,2025-09-09,Closed with explanation,Yes,N/A,15790580

speaking with XXXX in member security which is supposed to be the fraud department. Still issue not resolved after talking and being on hold for over 2 hours.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,UNITED SERVICES AUTOMOBILE ASSOCIATION,IL,620XX,,Consent provided,Web,2025-09-09,Closed with explanation,Yes,N/A,15790580 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Afte, and the most recent logged activity is After seve, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, speaking with XXXX in member security which is supposed to be the fraud department. Still issue not resolved after talking and being on hold for over 2 hours.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,UNITED SERVICES AUTOMOBILE ASSOCIATION,IL,620XX,,Consent provided,Web,2025-09-09,Closed with explanation,Yes,N/A,15790580 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I was informed the account would be closed. I told them I am okay with that and when will the funds be released ( I tried to get them to release the funds soon er than 60 days because those were not my funds. Once I was told I would have to wait the 60 days I was like OK it is what it is I'll wait. Fast forward to XX/XX/XXXX", and the single most common underlying issue is "I was told the account won't be closed because XXXX XXXX sent them a letter XX/XX/XXXX and they couldn't tell me what the letter stated. I called the next day and was told the letter from XXXX XXXX inquired about one of the $ XXXX transfer. The next rep I spoke with about a day or 2 later stated the letter from XXXX was about both $ XXXX transfers and not to closed my account or return the funds until they're finished with their investigation. My fianc and I both spoke with XXXX XXXX with XXXX XXXX on several occasions and she was adamant that XXXX did not send USAA a letter and everything on their end legitimate and they were not requesting funds to be returned. I called USAA again and was told the same story about XXXX XXXX. I have now been on the phone with USAA for almost 2 hours. I have spoken with about 6 reps because I kept being transferred to the wrong department. I finally speak with XXXX in the fraud dept".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating speaking with XXXX in member security which is supposed to be the fraud department. Still issue not resolved after talking and being on hold for over 2 hours.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,UNITED SERVICES AUTOMOBILE ASSOCIATION,IL,620XX,,Consent provided,Web,2025-09-09,Closed with explanation,Yes,N/A,15790580: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.