Total complaints
1
Filed since In X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows someone at Freedom Mortgage gave me a phone number and a name so I could get the appraisal. I talked to an assigning agent that told me that yes's complaint history from CFPB public records. 1 consumers have filed complaints since In X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since In X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How someone at Freedom Mortgage gave me a phone number and a name so I could get the appraisal. I talked to an assigning agent that told me that yes's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| ( Loan # XXXX ) and requested that I be contacted about a VA 100 % cash out Re-Fi with my current residence. I was contacted really quick by I assume your cold call/hot lead phone team. They transferred me to a mortgage banker who proceeded to identify himself as such and started my application. It was very detailed and quite complete ; he then went over a refi scenario paying off my current mortgage ( 30yr VA XXXX 2.25 % ) and a number of my other debts | 1 |
| State | Complaints |
|---|---|
| they do appraisals for Freedom Mortgage and were aware that I needed it scheduled but they would be calling me. He assured me that I would not be overlooked. I was contacted by XXXX XXXX XXXX and a date was scheduled. I informed the appraiser that I was actively working on my basement and wondered how that worked. She was a bit surprised but said that she would get in contact with Freedom Mortgage and get things worked out. She showed up did the appraisal | 1 |
| Issue | Complaints |
|---|---|
| but a 3.75 % rate would be a much better rate over the long haul than the cumulative rates of the creditors to be paid off. I liked the proposal and saw it as a solution to finish my basement a little less financially painful. I had taken out two loans of {$40000.00} dollars feeling that I could finish my basement | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
someone at Freedom Mortgage gave me a phone number and a name so I could get the appraisal. I talked to an assigning agent that told me that yes has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In X, and the most recent logged activity is In XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, someone at Freedom Mortgage gave me a phone number and a name so I could get the appraisal. I talked to an assigning agent that told me that yes reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "( Loan # XXXX ) and requested that I be contacted about a VA 100 % cash out Re-Fi with my current residence. I was contacted really quick by I assume your cold call/hot lead phone team. They transferred me to a mortgage banker who proceeded to identify himself as such and started my application. It was very detailed and quite complete ; he then went over a refi scenario paying off my current mortgage ( 30yr VA XXXX 2.25 % ) and a number of my other debts", and the single most common underlying issue is "but a 3.75 % rate would be a much better rate over the long haul than the cumulative rates of the creditors to be paid off. I liked the proposal and saw it as a solution to finish my basement a little less financially painful. I had taken out two loans of {$40000.00} dollars feeling that I could finish my basement".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating someone at Freedom Mortgage gave me a phone number and a name so I could get the appraisal. I talked to an assigning agent that told me that yes: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
someone at Freedom Mortgage gave me a phone number and a name so I could get the appraisal. I talked to an assigning agent that told me that yes has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
someone at Freedom Mortgage gave me a phone number and a name so I could get the appraisal. I talked to an assigning agent that told me that yes has a 0% timely response rate to CFPB complaints.
The most common issue reported against someone at Freedom Mortgage gave me a phone number and a name so I could get the appraisal. I talked to an assigning agent that told me that yes is "but a 3.75 % rate would be a much better rate over the long haul than the cumulative rates of the creditors to be paid off. I liked the proposal and saw it as a solution to finish my basement a little less financially painful. I had taken out two loans of {$40000.00} dollars feeling that I could finish my basement" in the "( Loan # XXXX ) and requested that I be contacted about a VA 100 % cash out Re-Fi with my current residence. I was contacted really quick by I assume your cold call/hot lead phone team. They transferred me to a mortgage banker who proceeded to identify himself as such and started my application. It was very detailed and quite complete ; he then went over a refi scenario paying off my current mortgage ( 30yr VA XXXX 2.25 % ) and a number of my other debts" product category.
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