some told us to contact XXXX etc. We needed to wait hours for one call but couldn't get anything solved afterwards and we were very frustrated. We have confirmed from XXXX that they have issued the refund oveXXXX XXXX weeks ago but Chase Travel refused to verify that they received it ( the customer service agent said they had no access to that )

What the CFPB Record Shows About some told us to contact XXXX etc. We needed to wait hours for one call but couldn't get anything solved afterwards and we were very frustrated. We have confirmed from XXXX that they have issued the refund oveXXXX XXXX weeks ago but Chase Travel refused to verify that they received it ( the customer service agent said they had no access to that )

some told us to contact XXXX etc. We needed to wait hours for one call but couldn't get anything solved afterwards and we were very frustrated. We have confirmed from XXXX that they have issued the refund oveXXXX XXXX weeks ago but Chase Travel refused to verify that they received it ( the customer service agent said they had no access to that ) has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In t, and the most recent logged activity is In the who, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, some told us to contact XXXX etc. We needed to wait hours for one call but couldn't get anything solved afterwards and we were very frustrated. We have confirmed from XXXX that they have issued the refund oveXXXX XXXX weeks ago but Chase Travel refused to verify that they received it ( the customer service agent said they had no access to that ) reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "since our flight was canceled", and the single most common underlying issue is "we have been calling Chase Travel for many times".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating some told us to contact XXXX etc. We needed to wait hours for one call but couldn't get anything solved afterwards and we were very frustrated. We have confirmed from XXXX that they have issued the refund oveXXXX XXXX weeks ago but Chase Travel refused to verify that they received it ( the customer service agent said they had no access to that ): cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.