Total complaints
1
Filed since The
2026 data Public-data reference. official source
social info
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows social info's complaint history from CFPB public records. 1 consumers have filed complaints since The . The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
The
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
social info complaint mix by product
- atm use 1 100.0% – 0% relief
How social info's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| atm use | 1 |
Top States
| State | Complaints |
|---|---|
| etc we received alerts our info sold on dark web we told bank this issue as well as mail theft we experienced great welcome to WA welcome. So why USbank refuses to change our accounts totally we have no clue. My complaint is why my husbands card was approved and mine wasnt when we were together when this happened and now why after the complaint we had just closed thru CFPA why did the credit of {$730.00}. Disappear? Usbank credited it only to show CFPA they abiding by what's right then after case was closed took the money back with no evidence it was there or gone except a letter stating they will put it there in one day thru CFPA response from usbank. They are always changing the dates we disputed or talking about other dates and not the ones I am questioning at that time. Yes there are more fraud disputes but let 's keep it to the ones I'm inquiring at that time before jumping to the next that still nothing gets resolved. They try every possible way to confuse you | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| XXXX hacked we have changed passwords 5x yet somehow they continue getting access more likely thru the phone similar to what we have still getting in | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About social info
social info has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to The , and the most recent logged activity is The letter, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, social info reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "atm use", and the single most common underlying issue is "XXXX hacked we have changed passwords 5x yet somehow they continue getting access more likely thru the phone similar to what we have still getting in".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating social info: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does social info have?
social info has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does social info respond to complaints on time?
social info has a 0% timely response rate to CFPB complaints.
What is the most common complaint about social info?
The most common issue reported against social info is "XXXX hacked we have changed passwords 5x yet somehow they continue getting access more likely thru the phone similar to what we have still getting in" in the "atm use" product category.
Read our methodology — how this data is sourced, computed, and verified.
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